PayPal Community Q&A - April 12, 2019 - Closed

[PayPal_Martin]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, April 12th, from 4-5pm GMT.

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A session works:

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

Martin

[PayPal_Martin]

Hi everybody!

Today's Community Q&A is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Martin

[PhilRopy]

Hello, Martin!

I have a strange problem on my website with performing payments. Every time I try to pay with PayPal account or credit card, browser redirects me to 

https://sandbox.paypal.com/webapps/hermes/error just after I log in PayPal account. If return back to my website and try to pay again, I can see PayPal Checkout review page correctly (or can see error page again).

I've searched for this problem here and tried every suggestion, bot nothing helps.

You can try and do it yourself here: https://philropy.carshaft.ru/checkout/sport_dans_la_ville

What can be a problem?

[PayPal_Martin]

HI @PhilRopy 

Welcome to our Community!

Thank you for joining the Q&A session today. It would seem that there is an issue in the website integration if you are getting errors that are from our sandbox environment.  I'm afraid that your questions are a little out of the depth of the moderators who field the questions in this Q&A. Please post in the Merchant Integration Technical Support Community, to allow the people with that kind of expertise to get a chance in providing answers. You can also request support from our Technical Support team here. You can sign up on this portal to request specific assistance with your issues. When you request the support the issue will be assigned to a specific agent who will deal with the issue. 

Thanks

Martin