PayPal Community Chat - September 5, 2018 - Closed

PayPal_AshleyM
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, September 5th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time.

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!

 

- Ashley M


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14 REPLIES 14

willdeath99
Contributor
Contributor

Hello Paypal gods,

 

A buyer purchased a shirt of mine off ebay and then immediately filed a claim that it was snad. I told paypal they asked for multiple closeups of the shirt and were satisfied with the condition (which was great, btw), and that they had only 1 review claiming they refunded an item for a frivolous reason, and sent it back extremely used. Well, paypal sided with them, and they did exactly that to ME! I told paypal I received the shirt back in unacceptable condition and have a video of me opening it along with screenshots of the previous claims, yet they refund the buyer. I got an email saying I could appeal the refund in the resolution center, yet it's disappeared from there. This person is trying to scam me and others and I don't want it to be unnoticed.

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PayPal_AshleyM
Moderator
Moderator

@willdeath99 wrote:

Hello Paypal gods,

 

A buyer purchased a shirt of mine off ebay and then immediately filed a claim that it was snad. I told paypal they asked for multiple closeups of the shirt and were satisfied with the condition (which was great, btw), and that they had only 1 review claiming they refunded an item for a frivolous reason, and sent it back extremely used. Well, paypal sided with them, and they did exactly that to ME! I told paypal I received the shirt back in unacceptable condition and have a video of me opening it along with screenshots of the previous claims, yet they refund the buyer. I got an email saying I could appeal the refund in the resolution center, yet it's disappeared from there. This person is trying to scam me and others and I don't want it to be unnoticed.


Hi @willdeath99,

 

I appreciate that you're bringing this to our attention to ensure neither you nor other sellers are harmed by this buyer. I would advise contacting us, or reaching out through Facebook or Twitter, so that we can assist in appealing the decision on the case. Good luck with the appeal and I hope the issue is resolved soon.

 

- Ashley M


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DylanCecchini21
Contributor
Contributor
I may have just been scammed, this was my first PayPal transaction and I just want to be sure I didn’t do something stupid.
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PayPal_AshleyM
Moderator
Moderator

@DylanCecchini21 wrote:
I may have just been scammed, this was my first PayPal transaction and I just want to be sure I didn’t do something stupid.

Hi @DylanCecchini21,

 

Oh no! That's definitely concerning to hear. 😞 Can you provide details regarding what happened so that we can help? Thank you!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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PayPal_Olivia
Moderator
Moderator

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back Friday, September 7th at 4pm GMT, or next week on Wednesday, September 12th at 1pm PT. We'd love to meet you!

 

See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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