New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Friday, September 28th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Chat works:
The chat opens at 4pm GMT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.
During the chat, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!
Sorry to hear this is taking some time, generally around 72 hrs for review but this does depend on the issue. If there is anything additional needed you will be updated by email directly so make sure you keep an eye on the primary email address linked to your PayPal account. You should also be able to see the status of your limitation in the Resolution Centre.
Hope this helps,
I appreciate that, rest assured we would not try to make things difficult for you but there is certain information we are required to collect from every customer. The relevant team should keep you updated going forward.
I have submitted my documentation for review because my account is limited and it seems to take so long. How long is this suppose to take? It’s like never ending