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PayPal Community Chat - September 26, 2018 - Closed

Moderator

Re: PayPal Community Chat - September 26, 2018 - Open


@Tijsbastiaansen wrote:
After my account got locked i waited 90days, but i still cant get my money from my account. What can help?

Hi @Tijsbastiaansen,

 

I'm sorry to hear the account was locked. 😞 If your account has been permanently limited, the balance would be held for 180 days before it is able to be released. As soon as it becomes available for withdrawal, we'll email you with more information to complete that process. 

 

- Ashley M


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Re: PayPal Community Chat - September 26, 2018 - Open

Hello, It has been more than a year and i havent got an email. Can you chexk this out for me? Thanks
Moderator

Re: PayPal Community Chat - September 26, 2018 - Open


@Tijsbastiaansen wrote:
Hello, It has been more than a year and i havent got an email. Can you chexk this out for me? Thanks

Hey @Tijsbastiaansen,

 

Regrettably, we're unable to discuss account specifics over a public forum, as your information wouldn't be secure here. I apologize for the inconvenience. 😞 I would advise contacting us, or reaching out on Facebook or Twitter for more in-depth assistance. I hope this is resolved for you soon!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 26, 2018 - Open

Hi, 

I received money from my friend 5 days ago. I got the email notification and it shows up in my account summary however it does not show in my balance. 
I contacted PayPal via Twitter who said it was a technical error and would be in within 72 hours ( it is now past that time). I contacted them again today and they just said it was a technical error they had escalated. Can you let me know what is going on?

Moderator

Re: PayPal Community Chat - September 26, 2018 - Open


@elizask wrote:

Hi, 

I received money from my friend 5 days ago. I got the email notification and it shows up in my account summary however it does not show in my balance. 
I contacted PayPal via Twitter who said it was a technical error and would be in within 72 hours ( it is now past that time). I contacted them again today and they just said it was a technical error they had escalated. Can you let me know what is going on?


Hi @elizask,

 

I understand that not receiving your funds can be frustrating, and I apologize for the inconvenience you've experienced due to this. It looks like that is a known issue we've been made aware of, and are actively working to fix. There wouldn't be any additional steps to take at this point if your account has already been reported, so at this point, we'll have to wait for the issue to be resolved. Thanks for your patience during this time.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 26, 2018 - Open

At what time is a refund to the PayPal account booked?

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Moderator

Re: PayPal Community Chat - September 26, 2018 - Open


@niklsert wrote:

At what time is a refund to the PayPal account booked?


Hey @niklsert,

 

Great question! When a refund is issued by a merchant, it is typically processed right away. Occasionally, a merchant won't have enough funds available to complete a refund from their balance, at which point we require the money to completely process before completing the refund. Typically, that process doesn't take more than 3-5 business days to be resolved. Hopefully this information helps! 🙂

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - September 26, 2018 - Open

Hi, 

 

My account has been permanently limited since December 2017.  Am I banned forever from paypal?  If yes, why I can't close my account?  I also was adviced by one of your advisor that I'll be able to open a new account with different bank account and email address.  Can you clarify this please?

 

 

Thanks

Moderator

Re: PayPal Community Chat - September 26, 2018 - Open


@jstitch wrote:

Hi, 

 

My account has been permanently limited since December 2017.  Am I banned forever from paypal?  If yes, why I can't close my account?  I also was adviced by one of your advisor that I'll be able to open a new account with different bank account and email address.  Can you clarify this please?

 

 

Thanks


Hi @jstitch,

 

Thank you for joining the chat. A permanent limitation typically does mean that you cannot open another PayPal account, except in situations where PayPal grants that permission, such as in situations where a minor created a PayPal account but is now of age to have an account. I regret that we cannot provide account-specific assistance via the community so I won't be able to tell you for certain that your limitation is one that you would be allowed to bypass with another account, but customer support can help with that.

 

To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

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Re: PayPal Community Chat - September 26, 2018 - Open

Hey, My account got permanently limited because i was minor age. Does this mean i can open an new account? And how can i do this? Tijs