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PayPal Community Chat - September 19, 2018 - Closed

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@Josh_M_nyc wrote:

Hi,


So I'm in the middle of a difficult transaction that has not gone smoothly for either me, the buyer, or the seller.  

 

Using the price guarantee option, I bought an item from a private seller.  Unfortunately, my shipping address on paypal wasn't updated the way I thought it was and the package got returned to sender.  We chatted via email and I offered to pay for shipping a second time to a corrected address.  Seller said it would ship the next day.  I emailed for a tracking number and a week later I got a message saying that he was sorry but the post office had damaged the item and he was fighting with them for the cost of damages and that he'd refund me - I got a refund for shipping, only.  So far, no refund for the original purchase.  So, am I within my rights to ask for a refund for the original purchase?

 

thanks!

 

 


Hi @Josh_M_nyc,

 

Oh, that sounds like a terrible experience for everyone! I'm sorry to hear that happened.

 

If the seller has not refunded you for the original transaction and you still have not received the item, you are within your rights to open a dispute. The one problem is that, with the incorrect address in the transaction details, the seller would win a dispute if they showed delivery to that wrong address. If the tracking does show that the item was returned to sender, you're in good shape to win. The seller can continue to pursue the issue of the damaged items and retain any credit the shipping company gives.

 

I hope this helps!

 

Olivia

 

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Member

Re: PayPal Community Chat - September 19, 2018 - Open

Hi - I have proof that the item was returned to sender - both tracking number and confirmation via email.

 

I'd rather not open a dispute yet nor asked the seller about a refund - I wanted to learn what my rights are in this particular situation, first.

 

 

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@Josh_M_nyc wrote:

Hi - I have proof that the item was returned to sender - both tracking number and confirmation via email.

 

I'd rather not open a dispute yet nor asked the seller about a refund - I wanted to learn what my rights are in this particular situation, first.

 

 


Hi @Josh_M_nyc,

 

That's totally understandable, and a great idea! If the seller is being cooperative and you're still well within the dispute filing timeframe (180 days), then keeping the line of communication open is a great choice. The choice to open a dispute is one that can be discouraging to a seller who is otherwise trying to provide options. 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Chat - September 19, 2018 - Open

Hello. Can you please help me with my problem? When trying to withdraw money to my bank account “Sorry, we are not able to process your request. Please try again later.” *(almost 2 days with this issue)

I have been using paypal for this years no issues, its the first time with this issue, i didnt change anything at my account.

I am from brazil

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@Ug3444 wrote:

Hello. Can you please help me with my problem? When trying to withdraw money to my bank account “Sorry, we are not able to process your request. Please try again later.” *(almost 2 days with this issue)

I am from brazil


Hi @Ug3444,

 

Not being able to withdraw your funds can definitely be frustrating. 😞 At times, we have to place a hold on a withdrawal due to a security check. In these cases, it can take between 24-72 hours for us to allow the funds to be withdrawn. Every attempt to withdraw during that time actually extends the hold, so I would advise waiting 72 hours before attempting your withdrawal again. If you're still running into issues, please contact us so that we can take a closer look. Thank you!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Chat - September 19, 2018 - Open

Is there any way to make the process faster?

I can not wait every month I makewithdraws on paypal without problems.

And we all have bills to pay.

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@Ug3444 wrote:

Is there any way to make the process faster?

I can not wait every month I makewithdraws on paypal without problems.

And we all have bills to pay.


Hey @Ug3444,

 

I definitely understand your concern. Regrettably, there's no way to bypass this process. As you said, this hasn't happened before. Hopefully, this is a one-time security check that's delaying the process. Again, please feel free to contact us if you have any further questions or concerns.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal Community Chat - September 19, 2018 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back Friday, September 21st at 4pm GMT, or next week on Wednesday, September 26th at 1pm PT. We'd love to meet you!

 

See you then!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.