cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal Community Chat - September 19, 2018 - Closed

Highlighted
Moderator

PayPal Community Chat - September 19, 2018 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, September 19th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time.

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
27 REPLIES
Moderator

Re: PayPal Community Chat - September 19, 2018 - Open

Hi everybody!

 

Today's Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Refund did not complete, twice

Hi ! the seller issued a refund twice, but none of them did complete, the seller keep repeating he is transferring money from bank account to PayPal account to refund me, how do I trust him? How do I get my refund?

 

Here is the detail:

www.paypal-community.com/t5/My-Money/Serious-problem-Is-this-a-scam-Seller-s-refund-did-not-complete...

 

Thanks !

Moderator

Re: Refund did not complete, twice


@dentalx wrote:

Hi ! the seller issued a refund twice, but none of them did complete, the seller keep repeating he is transferring money from bank account to PayPal account to refund me, how do I trust him? How do I get my refund?

 

Here is the detail:

www.paypal-community.com/t5/My-Money/Serious-problem-Is-this-a-scam-Seller-s-refund-did-not-complete...

 

Thanks !


Hey @dentalx,

 

I'm sorry to hear the refund is taking so long. Smiley Sad When a seller issues a refund that's funded from their bank, we have to wait for the transfer to clear before completing the refund to the buyer's account.

 

In this case, it sounds like there may be an issue with that transfer completing. If the seller isn't completing the refund they've promised, you can file a dispute using the information here. If the seller isn't able to resolve the dispute with you by completing the refund, you can escalate the case to PayPal for us to review and we'll make a decision on the claim. I hope the issue is resolved soon!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Chat - September 19, 2018 - Open

when u send someone money on goods and services do they get the money right away?

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@zac233 wrote:

when u send someone money on goods and services do they get the money right away?


Hi @zac233,

 

Thank you for joining the chat! I'm happy to provide some clarification.

 

A goods and services payment will show in the receiver's account right away, but the funds may potentially be delayed by up to 21 days. A seller is expected to ship the item right away, and the funds would release more quickly after proof of delivery is confirmed.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Chat - September 19, 2018 - Open

so when i send the money goods and services, are they able to refund me right away?

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@zac233 wrote:

so when i send the money goods and services, are they able to refund me right away?


Hi @zac233,

 

Good question! If the payment has delayed funds availability on seller's account, a seller would still be able to refund, but it might not be immediate because they might have to fund the refund with their bank account as an eCheck. If the seller maintains a positive balance on the account, the refund would be able to be processed immediately, however.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Chat - September 19, 2018 - Open

Hi. I'm trying to send money to a friend's account in Canada with my bank account (also in Canada) but it is charging me some kind of fee. I thought sending money to friends had no fee as long as it's in Canada?

Moderator

Re: PayPal Community Chat - September 19, 2018 - Open


@deborahs14 wrote:

Hi. I'm trying to send money to a friend's account in Canada with my bank account (also in Canada) but it is charging me some kind of fee. I thought sending money to friends had no fee as long as it's in Canada?


Hey @deborahs14,

 

Uh oh! You're correct, personal payments between accounts in the same country using a bank or your PayPal balance should be free. Have you checked to make sure the payment is showing as a Friends & Family transfer as opposed to a Goods & Services transaction? Is it trying to charge your card instead of your bank? Is the transfer in CAD? All these factors could be affecting the payment and adding a fee. Let me know here if you're still having issues after checking those things. I'm happy to help. Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.