PayPal Community Chat - September 12, 2018 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, September 12th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy

During the chat, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!

- Ashley M

[PayPal_Olivia]

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@Nany1 wrote:

my account has been limited since longer than 180 days so now i want to get my reserved balance out of my paypal and transfer it to another paypal account but customer service are not relying to me anymore

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Hi @Nany1,

I had another thought. If you're trying to transfer the balance to another account, that may be a problem. Have you been given permission to open another account? If not, the new account is potentially in violation of the User Agreement, which specifies that it is not permitted to open another account to circumvent a restriction on an existing account. If you do have a non-compliant account open, I would recommend closing it as soon as possible to prevent further issue.

Olivia

[Nany1]

no, i asked to to transfer my funds to a friend's paypal account and this was option paypal told me after 180 days were over

[PayPal_Olivia]

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@Nany1 wrote:

no, i asked to to transfer my funds to a friend's paypal account and this was option paypal told me after 180 days were over

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Hi @Nany1,

I'm sorry that there is any confusion. A request to transfer funds to a friend's account from a limited account would likely not be honored. The withdrawal methods described in the email that was sent when the 180 day mark was reached would be the only options.

Olivia

[PayPal_AshleyM]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, September 14th at 4pm GMT, or next week on Wednesday, September 19th at 1pm PT. We'd love to meet you!

See you then!

- Ashley M