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PayPal Community Chat - October 10, 2018 - Closed

Contributor

Re: PayPal Community Chat - October 10, 2018 - Open

When I log in with that email address I can see an input box to enter a new username. It's like I was about to log in for the first time.
However I had already used that account with my username (akopacsi) and even the site still sends me notifications when I get replies to my posts.
I'm not giving my email address here, but you can see it on the server if you look for my username. If you drop me an email, I can send you
this request in a reply to prove that it's my email address. I even use the same email address on Paypal for transactions.

Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@akopacsi-temp wrote:

When I log in with that email address I can see an input box to enter a new username. It's like I was about to log in for the first time.
However I had already used that account with my username (akopacsi) and even the site still sends me notifications when I get replies to my posts.
I'm not giving my email address here, but you can see it on the server if you look for my username. If you drop me an email, I can send you
this request in a reply to prove that it's my email address. I even use the same email address on Paypal for transactions.


Hi @akopacsi-temp,

 

Does this happen on multiple browsers?

 

Would it be possible to provide a screenshot of what you're seeing? If there are any bits of personally identifiable information such as full names, email addresses, or anything else private, please make sure to edit that out.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - October 10, 2018 - Open

Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.Képkivágás.PNG

Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@akopacsi-temp wrote:

Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.Képkivágás.PNG


Hi @akopacsi-temp,

 

That's really strange! I haven't encountered that before. Have you tried changing the name? Please see if the system will let you select a new name, and let me know the result. I can edit the name back to the original once that has been done, and hopefully that will work around the issue.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@PayPal_Olivia wrote:

@akopacsi-temp wrote:

Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.Képkivágás.PNG


Hi @akopacsi-temp,

 

That's really strange! I haven't encountered that before. Have you tried changing the name? Please see if the system will let you select a new name, and let me know the result. I can edit the name back to the original once that has been done, and hopefully that will work around the issue.

 

Olivia

 


Hi @akopacsi-temp,

 

I had one more thought! Have you ever closed your PayPal account and opened a new account? (Not suggesting that you do this, just wondering if it's something that happened.) If so, the old forum account would still be associated with the old account, and the system may be prompting you to make a new forum account to associate with the new account.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - October 10, 2018 - Open

Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.

Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@akopacsi-temp wrote:

Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.


Hi @akopacsi-temp,

 

That's the culprit then! I am so glad I figured this out. I can change the old account to the new name and change the new account to the original name, if you like. Or you can begin posting again with the new name. Up to you!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@akopacsi-temp wrote:

Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.


Hi @akopacsi-temp,

 

That's the culprit then! I am so glad I figured this out. I can change the old account to the new name and change the new account to the original name, if you like. Or you can begin posting again with the new name. Up to you!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - October 10, 2018 - Open

It would be grate if you could change the names, so I could use my old username (even if it was a new account technically)

Moderator

Re: PayPal Community Chat - October 10, 2018 - Open


@akopacsi-temp wrote:

It would be grate if you could change the names, so I could use my old username (even if it was a new account technically)


Hi @akopacsi-temp,

 

Will do! Please allow about 20 minutes for us to close up shop with the chat and then I'll make the changes. 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.