PayPal Community Chat - October 10, 2018 - Closed
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Hey everybody!
Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, October 10th, from 1-2 pm PT (4-5 pm ET).
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Chat works:
The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy
During the chat, PayPal Moderators will answer general PayPal questions in real-time.
At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!
Olivia
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When I log in with that email address I can see an input box to enter a new username. It's like I was about to log in for the first time.
However I had already used that account with my username (akopacsi) and even the site still sends me notifications when I get replies to my posts.
I'm not giving my email address here, but you can see it on the server if you look for my username. If you drop me an email, I can send you
this request in a reply to prove that it's my email address. I even use the same email address on Paypal for transactions.
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@akopacsi-temp wrote:
When I log in with that email address I can see an input box to enter a new username. It's like I was about to log in for the first time.
However I had already used that account with my username (akopacsi) and even the site still sends me notifications when I get replies to my posts.
I'm not giving my email address here, but you can see it on the server if you look for my username. If you drop me an email, I can send you
this request in a reply to prove that it's my email address. I even use the same email address on Paypal for transactions.
Hi @akopacsi-temp,
Does this happen on multiple browsers?
Would it be possible to provide a screenshot of what you're seeing? If there are any bits of personally identifiable information such as full names, email addresses, or anything else private, please make sure to edit that out.
Olivia
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Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.
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@akopacsi-temp wrote:
Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.
Hi @akopacsi-temp,
That's really strange! I haven't encountered that before. Have you tried changing the name? Please see if the system will let you select a new name, and let me know the result. I can edit the name back to the original once that has been done, and hopefully that will work around the issue.
Olivia
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@PayPal_Olivia wrote:
@akopacsi-temp wrote:
Sure, on the left you can see me trying to claim my user name after logging in with my email address.
On the right you can see a post I wrote with that account, if you reply to that post I get a notification to the email address with which I am unable to log in.Hi @akopacsi-temp,
That's really strange! I haven't encountered that before. Have you tried changing the name? Please see if the system will let you select a new name, and let me know the result. I can edit the name back to the original once that has been done, and hopefully that will work around the issue.
Olivia
Hi @akopacsi-temp,
I had one more thought! Have you ever closed your PayPal account and opened a new account? (Not suggesting that you do this, just wondering if it's something that happened.) If so, the old forum account would still be associated with the old account, and the system may be prompting you to make a new forum account to associate with the new account.
Olivia
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Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.
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@akopacsi-temp wrote:
Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.
Hi @akopacsi-temp,
That's the culprit then! I am so glad I figured this out. I can change the old account to the new name and change the new account to the original name, if you like. Or you can begin posting again with the new name. Up to you!
Olivia
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@akopacsi-temp wrote:
Yes, it's quite likely. I made a new Paypal account with that email address, but I am not sure if I joined the community site before or after that.
Hi @akopacsi-temp,
That's the culprit then! I am so glad I figured this out. I can change the old account to the new name and change the new account to the original name, if you like. Or you can begin posting again with the new name. Up to you!
Olivia
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It would be grate if you could change the names, so I could use my old username (even if it was a new account technically)
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@akopacsi-temp wrote:
It would be grate if you could change the names, so I could use my old username (even if it was a new account technically)
Hi @akopacsi-temp,
Will do! Please allow about 20 minutes for us to close up shop with the chat and then I'll make the changes.
Olivia
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