PayPal Community Chat - May 4, 2018 - Closed

[PayPal_david]

Hey everybody!

Join the PayPal Community Forums moderation team in our Community Chat on Wednesday, May 4th, from 4-5pm GMT.

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 4pm GMT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 5pm GMT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

David.

[jamess007]

Hi, I need to know how long it takes for a refund to appear on a credit card? I  did a refund this morning and it has not shown on her credit card even though it says it was refunded.

[PayPal_Martin]

Hi @jamess007

If the initial payment was card funded it will go back to the card issuer and they will allocate the funds to the account. This process normally takes 2-3 business days but that said in extremely rare cases refunds to credit or debit cards can take up to 30 days depending on the card company involved.

Thanks

Martin