PayPal Community Chat - May 30, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, May 30th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[PayPal_Olivia]

Hi everybody!

Today's Community Chat is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Olivia

[camnro]

Could you explain to me why I must call PayPal to have a bank account removed from my account when it says I have a pending transaction (which I do not)? What is different about talking to a support person on the phone that I can not accomplish on here or one of your social media accounts?

[PayPal_Olivia]

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@camnro wrote:
Could you explain to me why I must call PayPal to have a bank account removed from my account when it says I have a pending transaction (which I do not)? What is different about talking to a support person on the phone that I can not accomplish on here or one of your social media accounts?

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Hi @camnro,

I'm sorry to hear that there's an impediment to the self-service option of removing the bank account yourself. When it's necessary for customer support to assist with something involving a bank account or credit card, the phone option is the only one that can be used because it is not safe to disclose a financial number over email, social media, or in a public forum. If a representative is assisting with the removal of a financial credential, they will need to confirm the full number, and that would only be safe to do by phone.

I hope this helps!

Olivia

[888888889]

I keep getting this message when I try to add a bank account to my PayPal: "We were unable to process your bank account registration at this time. We apologize for the inconvenience. Please try again at a later date."

Has anyone else encountered this? I've tried adding an account using different browsers, different devices, clearing cookies + cache. I talked to my bank and they said there's nothing wrong with my account. I've tried to talk to PP through FB messenger, email and on the phone but I keep getting automated responses with the same instructions or irrelevant answers. Does anyone have any suggestion as to what could possibly be wrong?

[PayPal_Michelle]

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@888888889 wrote:

I keep getting this message when I try to add a bank account to my PayPal: "We were unable to process your bank account registration at this time. We apologize for the inconvenience. Please try again at a later date."

Has anyone else encountered this? I've tried adding an account using different browsers, different devices, clearing cookies + cache. I talked to my bank and they said there's nothing wrong with my account. I've tried to talk to PP through FB messenger, email and on the phone but I keep getting automated responses with the same instructions or irrelevant answers. Does anyone have any suggestion as to what could possibly be wrong?

---

Hi @888888889!

Thanks for joining us today, and I am so very sorry that you are experiencing difficulties. 😞 

There may be a couple of things that could cause this error such as: the bank has been in our system before or is active on another account, at some point we have received an error message from the bank that we cannot process payments, our security system is detecting an issue, or the bank itself isn't supported by our system. 

Unfortunately, you would need to speak with a customer service specialist to know for certain. If our automated response system on Facebook is not giving you the option to chat with an agent, you can ask it to speak with one. That should direct your question to a our support. 

I hope this helps, and thank you!

Michelle

[888888889]

As mentioned, I have been on the phone with PayPal customer service and did not receive any help from the phone line. It feels like I've hit a dead-end. But I will try to speak with someone through Facebook, thanks for letting me know about that.

Just for a general suggestion, I wish it were easier to reach an actual person or to get a non-automated response from the various customer service platforms. This chat thing is cool but I swear it's the first time I haven't just had a PayPal robot get confused at me because the problem I have doesn't follow the standard help instructions that they have set up. Thanks for your time!

[PayPal_Michelle]

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@888888889 wrote:

As mentioned, I have been on the phone with PayPal customer service and did not receive any help from the phone line. It feels like I've hit a dead-end. But I will try to speak with someone through Facebook, thanks for letting me know about that.

Just for a general suggestion, I wish it were easier to reach an actual person or to get a non-automated response from the various customer service platforms. This chat thing is cool but I swear it's the first time I haven't just had a PayPal robot get confused at me because the problem I have doesn't follow the standard help instructions that they have set up. Thanks for your time!

---

We're always happy to help, and I am truly sorry for any frustration you've had contacting us. One of the reasons for the automated system is because we have several different departments with dedicated specialists for different issues. The automated system helps to make sure your call is sent to the right people, because the last thing we would ever want to do is to answer just for you to wait again to be transferred. 

Thank you again!

Michelle

[kaylahenriquez]

Hi I sent something through eBay and the item wasn’t delivered. My money is still held on PayPal and pending? When will I get it?

[kaylahenriquez]

*was the item was delivered