We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Friday, May 25th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Chat works:
The chat opens at 4pm GMT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.
During the chat, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!
Hi there. Currently new in paypal and I still somewhat don't understand how the fees work. I have a family in the US and I currently live in the Philippines. If ever they send money using "Send to friends and family" option will I be subjected to Paypal service fee?
For ex. If my dad sent me $450 how much will I receive in terms of PHP, as it is converted right away when it reaches my paypal balance?
Thanks and Have a good day
Welcome to our Community!
Cross-border fees are applied to international personal payments and purchase payments. Cross-border fees are paid by either the sender or recipient of the payment, not both. Cross-border fees are charged due to the extra costs involved in processing multi-currency payments.
International Personal Payments:
You will find details on the fixed fees other information here International Fees. Please note the funds will be placed in dollars on your account but once you withdraw the funds with transferred into Pesos, this currency value changes.