PayPal Community Chat - May 23, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, May 23rd, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[BGCLC]

I have a not for profit who accepts donations via PayPal. After a donation is given I would like the site to send an automatic thank you note to the donor.  How do I set up an automated note to the donor?

[PayPal_Olivia]

---

@BGCLC wrote:

I have a not for profit who accepts donations via PayPal. After a donation is given I would like the site to send an automatic thank you note to the donor.  How do I set up an automated note to the donor?

---

Hi @BGCLC,

I regret that is not something that PayPal provides as a part of the payment solution. It may be that there is a third-party site of some kind that is tailored to do this for you. There is a link to some fundraising partner sites here that may offer what you're looking for.

I hope this helps!

Olivia

[nurbolatsakko]

Is it necessary to confirm credit card, in order to withdraw money? (Only withdraw, not going to use card funds.) I read that it is not. So I'm asking just to make sure. Thanks

[PayPal_Olivia]

---

@nurbolatsakko wrote:

Is it necessary to confirm credit card, in order to withdraw money? (Only withdraw, not going to use card funds.) I read that it is not. So I'm asking just to make sure. Thanks

---

Hi @nurbolatsakko,

Great question. I have not been able to find any indication that confirmation of a card is necessary to withdraw to it, but there is always the possibility that the step could be required for security reasons if there is risk detected. If you are prompted for that action, it would be necessary in order to continue.

I hope this helps!

Olivia

[PayPal_Olivia]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday May 25th at 4pm GMT, or next week on Wednesday, May 30th at 1pm PT. We'd love to meet you!

See you then!

Olivia