PayPal Community Chat - May 23, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, May 23rd, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[nurbolatsakko]

I am not really sure. Wonder if you can help me with finding that. Only thing I could find the bot provides is that service call link: https://www.paypal.com/ru/selfhelp/contact/call. But I'm not able to call to customer service, as I am in Kazakhstan. And message center is showing error while replying as I mentioned earlier. Please help

[PayPal_Olivia]

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@nurbolatsakko wrote:

I am not really sure. Wonder if you can help me with finding that. Only thing I could find the bot provides is that service call link: https://www.paypal.com/ru/selfhelp/contact/call. But I'm not able to call to customer service, as I am in Kazakhstan. And message center is showing error while replying as I mentioned earlier. Please help

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Hi @nurbolatsakko,

The bot should offer options for your response. It should also ask if the information it has provided was helpful, and offer the ability to "chat with an agent" if it was not. 

Olivia

[2ShortKake]

For the past month my PayPal debit card transactions have been declined, I've called customer service numerous times and have been told its a added security feature and suggested I needed to start transferring money to my PayPal balance from my bank account to start showing a good relationship between my bank and PayPal .........why all of a sudden this is asked of me when I have had a PayPal account for years and have had approved transaction with zero PayPal balance??? Is this a security that will stay on my account permanent ?? 

[PayPal_Olivia]

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@2ShortKake wrote:

For the past month my PayPal debit card transactions have been declined, I've called customer service numerous times and have been told its a added security feature and suggested I needed to start transferring money to my PayPal balance from my bank account to start showing a good relationship between my bank and PayPal .........why all of a sudden this is asked of me when I have had a PayPal account for years and have had approved transaction with zero PayPal balance??? Is this a security that will stay on my account permanent ?? 

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Hi @2ShortKake,

I'm sorry to hear that your debit card transactions are being declined. 😞 The security models that make the determination about whether or not to decline a payment are not able to be pinpointed, by design. This prevents the possibility of a teammate accidentally providing too much information about how the security works, which would enable nefarious people to find ways to circumvent the security controls. A person telling you to fund your account is trying to be helpful with one method of strengthening an account's trust in the system, but that is not a guaranteed solution to the specific security problem that the system is detecting in any individual case. If it does work for you, it will help to provide the system with successful transactions that it can look to for future assessments, and the likelihood of declines will decrease.

I hope this helps!

Olivia

[2ShortKake]

so there is no way of knowing when my account is considered trustworthy of my purchases using my PayPal debit card?? I'm trying to refrain from swiping my card of only being told the embarrassment that its declined although I have a back up funding source that has been confirmed and used for many years. 

[PayPal_Olivia]

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@2ShortKake wrote:

so there is no way of knowing when my account is considered trustworthy of my purchases using my PayPal debit card?? I'm trying to refrain from swiping my card of only being told the embarrassment that its declined although I have a back up funding source that has been confirmed and used for many years. 

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Hi @2ShortKake,

It is not possible to guarantee that a transaction will be approved by the security system, especially if there has been an issue in the past. We do endeavor to reduce false positives in order to prevent inconvenience, but they can come up in the course of protecting from potential fraud. I really am sorry that you've encountered this difficulty.

Olivia

[AGLogan]

Good afternoon all.

So I am the seller, and I was paid by Echeque for an item, I have not yet posted the item as per Paypals advice.

The buyer is claiming the payment has cleared from their bank account, and I have absolutely zero reason to doubt them.

My paypal account is a new one as I was targeted by identity fraud recently and wiped all accounts linked to my old email address, as such I have to wait 21 days for money to clear into my account, I do not have a problem with this at all.

As such, how do I tell when the buyers money has been cleared by Paypal and I can send them the item, as I do not expect them to wait the full 21 days for it to clear into my personal paypal.



Many thanks for any and all help.

[PayPal_Olivia]

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@AGLogan wrote:

Good afternoon all.

So I am the seller, and I was paid by Echeque for an item, I have not yet posted the item as per Paypals advice.

The buyer is claiming the payment has cleared from their bank account, and I have absolutely zero reason to doubt them.

My paypal account is a new one as I was targeted by identity fraud recently and wiped all accounts linked to my old email address, as such I have to wait 21 days for money to clear into my account, I do not have a problem with this at all.

As such, how do I tell when the buyers money has been cleared by Paypal and I can send them the item, as I do not expect them to wait the full 21 days for it to clear into my personal paypal.



Many thanks for any and all help.

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Hi @AGLogan,

Great question! An eCheque may clear the sender's bank account prior to its availability in the PayPal system, because the money is sent via the ACH system, which goes through multiple financial institutions and takes multiple days. Once the eCheque is completed, it will indicate in your account and the instruction will state that you should indeed ship the item.

I hope this helps!

Olivia

[Kayteroz]

How do I deactivate an account that I am locked out of due to not having the same phone number I had 3 years ago when I used it last.

[PayPal_Olivia]

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@Kayteroz wrote:
How do I deactivate an account that I am locked out of due to not having the same phone number I had 3 years ago when I used it last.

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Hi @Kayteroz,

I'm sorry to hear that you're unable to recover an old account! If you're unable to use the website to recover access to the account, you will need the assistance of a customer support teammate. You can reach customer support by Facebook, Twitter, or phone or email.

I hope this helps!

Olivia