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PayPal Community Chat - May 23, 2018 - Closed

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Moderator

PayPal Community Chat - May 23, 2018 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, May 23rd, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Tags (1)
24 REPLIES
Moderator

Re: PayPal Community Chat - May 23, 2018 - Open

Hi everybody!

 

Today's Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Chat - May 23, 2018 - Open

I need to know how to set up an automatic thank you note once someone has sent money.

 

Moderator

Re: PayPal Community Chat - May 23, 2018 - Open


@BGCLC wrote:

I need to know how to set up an automatic thank you note once someone has sent money.

 


Hi @BGCLC,

 

Thanks for the question! I'm afraid we don't have a feature that does that, but there may be a third-party program that does that. I am sorry that I don't have any knowledge about specific programs that do it.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - May 23, 2018 - Open

Hi! I have a problem with replying to messages in message center. It shows error when I try to reply to answers.
Moderator

Re: PayPal Community Chat - May 23, 2018 - Open


@nurbolatsakko wrote:
Hi! I have a problem with replying to messages in message center. It shows error when I try to reply to answers.

Hi @nurbolatsakko,

 

Thank you for joining the community! I'm sorry to hear about the error you're seeing. Please contact customer support through a different avenue to report the issue you're seeing, so a representative can open an investigation into the technical error you're seeing, using the information specific to your account. You can reach customer support by Facebook, Twitter, or phone.

 

If there is something I can assist with, which does not require account specific assistance, I'll be happy to help here.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - May 23, 2018 - Open

Recently I am having problems with money withdrawing. I wrote to message center, but there's only bot response saying that withdraw is not available in my region. BUT, withdraw function is available in Kazakhstan, so that is not the case. Also I can't reach out to PayPal customer service, as it keeps showing error, when I try to reply. This is very frustrating. Can you help me with problems concerning my account? Cause I just can't reach to any of the PayPal workers. This chat is the last hope. Thanks
Moderator

Re: PayPal Community Chat - May 23, 2018 - Open


@nurbolatsakko wrote:
Recently I am having problems with money withdrawing. I wrote to message center, but there's only bot response saying that withdraw is not available in my region. BUT, withdraw function is available in Kazakhstan, so that is not the case. Also I can't reach out to PayPal customer service, as it keeps showing error, when I try to reply. This is very frustrating. Can you help me with problems concerning my account? Cause I just can't reach to any of the PayPal workers. This chat is the last hope. Thanks

Hi @nurbolatsakko,

 

I'm sorry to hear of the difficulty withdrawing. Withdrawal should be available in Kazakhstan. Is your account registered in Kazakhstan? (The option to show your account's country in your profile isn't turned on, so I have to ask, just to make sure.)

 

I regret that I can't do any account-specific troubleshooting. I know you've had difficulty reaching support by email. Have you reached out on Facebook or Twitter?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Chat - May 23, 2018 - Open

I tried texting facebook account that you gave. But there's only bot-chat which does not solve such specific cases. I need to reach to workers directly. How is that possible?

Tags (1)
Moderator

Re: PayPal Community Chat - May 23, 2018 - Open


@nurbolatsakko wrote:

I tried texting facebook account that you gave. But there's only bot-chat which does not solve such specific cases. I need to reach to workers directly. How is that possible?


Hi @nurbolatsakko,

 

Does the bot give you an option to speak with an agent?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.