PayPal Community Chat - May 16, 2018 - Closed

PayPal_Olivia
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, May 16th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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46 REPLIES 46

PayPal_Olivia
Moderator
Moderator

Hi everybody!

 

Today's Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Olivia

 

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Karen1234512345
Contributor
Contributor

Hi,

We are having our annual audit, and I'm having trouble finding/getting a copy of Paypal's SOC 1 report.  Can you help me?

 

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PayPal_Olivia
Moderator
Moderator

@Karen1234512345 wrote:

Hi,

We are having our annual audit, and I'm having trouble finding/getting a copy of Paypal's SOC 1 report.  Can you help me?

 


Hi @Karen1234512345,

 

Thank you for your post! I'd be happy to help. I'm afraid I am not familiar with an SOC 1 report, but I will do my best to track down the information for you. If you can tell me a little bit about the purpose of the report, it will narrow my search and I'd truly appreciate it!

 

Olivia

 

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Karen1234512345
Contributor
Contributor

It's an audit report of Internal controls.  This report is done for all merchant processors, and is needed in order to complete our audit.  It's also called an SSAE 16 report.

 

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PayPal_Olivia
Moderator
Moderator

@Karen1234512345 wrote:

It's an audit report of Internal controls.  This report is done for all merchant processors, and is needed in order to complete our audit.  It's also called an SSAE 16 report.

 


Hi @Karen1234512345,

 

That helped immensely! I was able to find information using the term SSAE. To obtain this report, please reach out to customer support to request that it be sent. They will have to validate the account ownership and arrange for the report to be delivered. If there is any confusion about what you're requesting since it's not a very common request, just let them know to search on the term SSAE, and they'll find everything they need in order to complete the request for you. You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

 

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Karen1234512345
Contributor
Contributor

I've actually done that, and they told me that I needed to subpoena the legal department.  They have no idea what it is.

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PayPal_Olivia
Moderator
Moderator

@Karen1234512345 wrote:

I've actually done that, and they told me that I needed to subpoena the legal department.  They have no idea what it is.


Hi @Karen1234512345,

 

Oh no! I'm so sorry that you've reached someone who was not able to give you the correct information. Please try contacting again. I regret that I am not able to assist with account-specific requests via the community. 😞

 

Olivia

 

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mbuenaventura
Contributor
Contributor

Hi,

 

I had my name updated on my profile but my middle name was retained, I need to have it removed so that I can link my gcash to paypal inorder to withdraw funds. 

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PayPal_Olivia
Moderator
Moderator

@mbuenaventura wrote:

Hi,

 

I had my name updated on my profile but my middle name was retained, I need to have it removed so that I can link my gcash to paypal inorder to withdraw funds. 


Hi @mbuenaventura,

 

I'm sorry to hear that the middle name was retained when you requested a name change. Please go ahead and submit a new name change request to advise that your request is to have the middle name removed. 

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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