PayPal Community Chat - June 20, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, June 20th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[LetsDoSomething]

Hi,

What happens if I close the PayPal account? How soon would I be able to create a new account with the same email and banking information?

[PayPal_Olivia]

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@LetsDoSomething wrote:

Hi,

What happens if I close the PayPal account? How soon would I be able to create a new account with the same email and banking information?

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Hi @LetsDoSomething,

That's a great question! The ability to use the same email address happens pretty close to instantaneously. I've seen the occasional delay of a few minutes while the change propagates in the system, but I've never seen it be more than 15 minutes. I would recommend removing the banking information before closing the account if you intend to reuse it. Please keep in mind that if the information has been used on too many accounts or on the same account too many times, the system may block the use of that information for security purposes. 

I hope this helps!

Olivia

[PayPal_Olivia]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday June 22nd at 4pm GMT, or next week on Wednesday, June 27th at 1pm PT. We'd love to meet you!

See you then!

Olivia