PayPal Community Chat - June 13, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, June 13th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[PayPal_Olivia]

Hi everybody!

Today's Community Chat is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Olivia

[Djnamas]

My paypal account shows pending balance and it says it will be available on 1th of January 1970 can you help me please

[PayPal_Olivia]

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@Djnamas wrote:
My paypal account shows pending balance and it says it will be available on 1th of January 1970 can you help me please

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Hi @Djnamas,

Thank you for joining the community! I'm sorry to hear that there's a technical issue with the availability date of your funds. If the item has been successfully delivered for 3 whole days or 21 days has elapsed since the transaction date, please contact customer support to manually release the funds. You can reach customer support by Facebook, Twitter, or phone or email.

Olivia

[ilijas]

Hi. I recently have a problem with my claim.The claim has been denied because the tracking information provided for this return could not be verified. I send tracking number RA517721694QM for item wich i am return to seller via Poste Srpske official site for tracking http://www.postesrpske.com/sites/state/en/postal/track/track.aspx If you select on that page tracking international,then select track with option,select China etc. or you can directly on this page http://www.ems.com.cn/english.html see that tracking number is valid and item was delivered back to seller.

[PayPal_Michelle]

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@ilijas wrote:

Hi. I recently have a problem with my claim.The claim has been denied because the tracking information provided for this return could not be verified. I send tracking number RA517721694QM for item wich i am return to seller via Poste Srpske official site for tracking http://www.postesrpske.com/sites/state/en/postal/track/track.aspx If you select on that page tracking international,then select track with option,select China etc. or you can directly on this page http://www.ems.com.cn/english.html see that tracking number is valid and item was delivered back to seller.

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Hi @ilijas!

Welcome to the Community, and I am so very sorry to hear that you experienced this. In most cases, you can request an appeal so that this or any new information can be reviewed, but it is something you would need to give us a call to do. The best number available for you would be to make sure you're logged into PayPal, and follow the Help & Contact link at the bottom of the page. 

I apologize that we can't do more here and requires a personalized review of the claim. I hope this helps, and thank you!

Michelle

[ilijas]

@PayPal_Michelle

Thank you very much for your reply .Do you use automated system for verified tracking number?

[PayPal_Michelle]

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@ilijas wrote:

@PayPal_Michelle

Thank you very much for your reply .Do you use automated system for verified tracking number?

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Great question, @ilijas@. We do have internal tools to help with tracking, but each dispute is reviewed by a specialist as well. It's always something our support teams can notate on the claim to include the URLs you provided before. I apologize that I didn't mention this before, but if calling isn't your preferred way to contact us, you are also more than welcome to reach out to us on Facebook and @AskPayPal on Twitter. 🙂

Thank you,

Michelle

[Jabbacks]

Hi,

Just submitted a payment transfer to my other debit card account. As of now, the payment is still pending. I did transfer money before between these 2 debit cards before without any problems. Why now? If possible, can the payment be reversed or remove the "Pending".

Transaction ID: 9AL78565GE640515Y

Thank you!

[PayPal_Olivia]

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@Jabbacks wrote:

Hi,

Just submitted a payment transfer to my other debit card account. As of now, the payment is still pending. I did transfer money before between these 2 debit cards before without any problems. Why now?

Transaction ID: 9AL78565GE640515Y

Thank you!

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Hi @Jabbacks,

I'm sorry to hear that a withdrawal to a debit card is currently pending. Our system will sometimes determine that, for security, a withdrawal must be reviewed before it can be released to the card. Sometimes this occurs with withdrawals to cards that have been used for withdrawal in the past. I regret that it is not possible to determine the exact criteria used to make that decision, as those factors are kept protected in order to ensure their continued effectiveness. I'm sorry for the inconvenience.

Olivia