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Hi. Last June 29, I received a email from paypal that a chargeback case was resolved in my favor and the money on hold was reimbursed or released. But up to now, the amount has still not been released as I still have a negative balance and there was no reimbursement. I also checked the transaction affected by the case, it's still marked as "temporary on hold". Normally, how long does a reimbursement happen and why is it still marked as temporarily on hold?
Welcome to our Community!
It should really have quite soon after the decision has been made, no later than 72 hours if a credit for a large amount needs to be issued. I would suggest you contact our Customer Support directly through your account. We cannot provide any account specific information on this platform for security and data protection reasons.
Are there alternatives to contacting customer support aside from calling? I live in another country and doing a long distance call is a option I am trying to avoid. I tried emailing but customer support under "the negative balance" sub-heading / topic but all I got is a non-answer and essentially a copy & paste of the FAQs.
Hopefully I am assuming correctly that you are trying to answer my query. If not, apologies. But ebay's toll-free number won't help as this isn't a Ebay transaction and the issue is with paypal.
I would suggest you choose another topic when contacting us through the secure Message Centre. As this is a chargeback issue, it would come under disputes and claims.
ADDING BANK ACCOUNT ERROR
I'm trying to add my bank account to withdraw my funds but paypal just won't let me, it keeps saying We're unable to process your bank account registration at this tme. We apologize for inconvenience. Please try again at a later date.
I've been trying to add it for 3 days now but no luck, i tried messaging paypal, DMing via twitter but i always get automated response. I would call if i can because i need my money ASAP but I'm from the Philippines . I really need help
There are a few reasons why you would receive that message when adding your bank account. if could be our security blocking you, so please make sure you are using a secure log in location and not using any VPN's. It could be that if the bank has been used before on your actual or another account or there was a failed bank transaction in the past which would lead to the bank account being blocked.
I would suggest contacting our Customer Support, you try again using the Message Centre or call them and maybe use an internet call provider to reduce the cost of the call.
Please note we cannot provide account specific assistance on this platform for security reasons.