PayPal Community Chat - July 18, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, July 18th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[PayPal_AshleyM]

---

@PureAssa wrote:

I had a buyer that filed a case so we had a negative balance for the sale amount +$20.00 for the return of funds. After PayPal looked into the claim they favored with us. We did get the sale amount refunded but we did not get the $20.00 refunded. How do I go about getting the return fee back?

---

Hey @PureAssa,

Great question! It sounds like this is related to a chargeback case, is that correct? If so, the $20.00 fee related to chargebacks is not refunded. This fee is part of our charge for processing the case on your behalf. I apologize for any inconvenience the negative balance causes, however the fee itself will not be refunded. You can find more information about chargebacks and their fees here.

- Ashley M

[PayPal_Olivia]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, July 20th at 4pm GMT, or next week on Wednesday, July 25th at 1pm PT. We'd love to meet you!

See you then!

Olivia