PayPal Community Chat - July 18, 2018 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, July 18th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[PayPal_Olivia]

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@remtechnolodgy wrote:

sorry, but again meaningless and not competent answer.

Money is available in BRN currency. Please, for 30 days, be converted to US dollars. And I only get fuzzy answers if that's your cadres .... that's a shame for company Paypal.

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Hi @remtechnolodgy,

I appreciate your frustration, and I truly hope that assistance from the channels I suggested results in a quick resolution. This forum is public and discussion of account-specific issues is not possible.

Olivia

[cipriancnb]

Hi, i've just sent you my documents for solving the lift limitations account! How much will last until the process is ready?

[PayPal_AshleyM]

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@cipriancnb wrote:

Hi, i've just sent you my documents for solving the lift limitations account! How much will last until the process is ready?

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Hey @cipriancnb,

Great question! The process to verify documents typically takes between 3-5 business days. It entirely depends on how many cases we currently have in our queue. I apologize if the wait does extend beyond that, but you can always contact us to check the status of your case. I hope it's resolved soon. 🙂

- Ashley M

[LucasLlach]

Not my experience Ashley. I sent my docs 3 weeks ago, still I don't have any type of answer, Paypal is keeping my money.

[PayPal_Olivia]

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@LucasLlach wrote:
Not my experience Ashley. I sent my docs 3 weeks ago, still I don't have any type of answer, Paypal is keeping my money.

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Hi @LucasLlach,

I'm sorry that there has been a delay. When there are significant volumes, the time it takes to review can spike. Similarly, the time it takes to respond to queries may increase. I apologize for any inconvenience.

Olivia

[PastorBurt]

I am not seeing any replies to this Chat.   Where is the Link to actually see the Chat.

[PayPal_Olivia]

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@PastorBurt wrote:

I am not seeing any replies to this Chat.   Where is the Link to actually see the Chat.

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Hi @PastorBurt,

The chat is a forum conversation where PayPal moderators answer questions as quickly as we can in this thread. I hope you've seen the reply that I posted a few minutes ago for you!

Olivia

[LucasLlach]

I'm having a horrible UX, with account frozen and no answers via mail or phone

[PayPal_Olivia]

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@LucasLlach wrote:
I'm having a horrible UX, with account frozen and no answers via mail or phone

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Hi @LucasLlach,

I'm sorry to hear about the limitation on your account! We're not able to provide account-specific assistance via the forum so I would not be able to check on the status of the limitation review, but if there is anything that you're having difficulty completing on your end, please let me know and I'll be happy to provide guidance.

Olivia

[LucasLlach]

Olivia I already phoned twice, and emailed four times. What shoul I do? Wait and see if Paypal at some point decides it can stop keeping my money? Any ideas?