PayPal Community Chat - July 11, 2018 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, July 11th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

- Ashley M

[PayPal_Olivia]

Hi everybody!

Today's Community Chat is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Olivia

[Chikri]

Hey i sent money to a friend and he didnt receive it

[PayPal_AshleyM]

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@Chikri wrote:
Hey i sent money to a friend and he didnt receive it

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Hey @Chikri,

I'm sorry to hear your friend didn't receive the payment, that can be frustrating. 😞 What's the status of the payment in your account? If it says unclaimed, your friend may need to verify their account. You can find more information about these payments here. 

If the payment isn't unclaimed and your friend can see it in his account, it may be pending. We would need more information from your friend's side to figure out what's happened. Hopefully this information helps!

- Ashley M

[TheArmKing]

Hi! I am the Friend that @Chikri is referring to. So in my account, i dont see any money and neither do i see any email telling me that i have received the payment.

[PayPal_AshleyM]

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@TheArmKing wrote:

Hi! I am the Friend that @Chikri is referring to. So in my account, i dont see any money and neither do i see any email telling me that i have received the payment.

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Hi @TheArmKing,

Thanks for the details! If you haven't received an email, is it possible the email or phone number that was entered when sending the payment was misspelled? If that were the case, you wouldn't have received a notification from us. @Chikri can check the transaction from their side and see if the email that's in the details was typed correctly. If it was, you may need to contact us so that we can look into it to see what we can find.

- Ashley M

[TheArmKing]

@Chikri sent it to the correct email. i cross-checked that. And she also sent me a payment again. Both havent been received yet

[PayPal_AshleyM]

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@TheArmKing wrote:

@Chikri sent it to the correct email. i cross-checked that. And she also sent me a payment again. Both havent been received yet

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Hey @TheArmKing,

Uh oh. 😞 Well if everything checks out on both ends and you're still not seeing it, we'll need to look into it directly. We wouldn't want you to share personal information about your accounts over a public forum, so the best option is to reach out to us on Facebook, Twitter, or by clicking "Help & Contact" at the bottom of any PayPal page. I hope everything is resolved and the payments come through soon.

- Ashley M

[TheArmKing]

Alright! I have sent a DM for twitter, i just hope the issue gets resolved . This never happened before

[PayPal_AshleyM]

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@TheArmKing wrote:

Alright! I have sent a DM for twitter, i just hope the issue gets resolved . This never happened before

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@TheArmKing,

Glad to hear you reached out! I would advise having @Chikri reach out as well, however. In these cases, we have to see what's happened from the sender's side to figure out what's causing the delay. More than likely, our Twitter team will ask that she reach out so we can get more information. Just a heads up to hopefully save you some time. 🙂

- Ashley M