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PayPal Community Chat - August 22, 2018 - Closed

Moderator

Re: PayPal Community Chat - August 22, 2018 - Open


@mmhhav wrote:

Hi

 

My account got limited (again! for the second time), and I've submitted all my documents. I want to ask

 

(i) How long will it take for someone to review and de-limit my account

(ii) After verification once,why do you guys need to verify again? After this time, can I be asked to re verify everything again after 6 months or so (nothing has changed. my address,phone, ssn, etc etc is all the same! except i've grown older by 6 months!

 

Regards

 

 

 


Hi @mmhhav,

 

Limitations can be frustrating, I apologize for the inconvenience you've experienced. 😞 Without knowing exactly why the account was limited, or what we're requesting and needing to verify, I'm afraid I can't give much direction here. I would advise contacting us, or reaching out to us on Facebook or Twitter so that we can look more closely into the issue. Hopefully it's resolved soon!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Chat - August 22, 2018 - Open

I've tried the contact us option as well as the twitter option. No reply yet 😞

Moderator

Re: PayPal Community Chat - August 22, 2018 - Open


@mmhhav wrote:

I've tried the contact us option as well as the twitter option. No reply yet 😞


Hey @mmhhav,

 

Oh no! The wait can sometimes be a little long to get through. We work through our contacts in the order they're received to keep a fair response time for everyone. I appreciate your patience in the meantime!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Chat - August 22, 2018 - Open

Hi!

 

Question about the $10 bonus for spending $100.... what types of purchases qualify? I paid my ebay fees, but it wasn't a retail purchase, so does it qualify?

 

Also my email stated one qualifying period but when I click for more info I see another. How can I get clarification on the period for my account?

 

Thanks!

Moderator

Re: PayPal Community Chat - August 22, 2018 - Open


@saraax wrote:

Hi!

 

Question about the $10 bonus for spending $100.... what types of purchases qualify? I paid my ebay fees, but it wasn't a retail purchase, so does it qualify?

 

Also my email stated one qualifying period but when I click for more info I see another. How can I get clarification on the period for my account?

 

Thanks!


Hi @saraax,

 

Thank you for joining the chat! Promotional offers do vary, and since we can't do account-specific assistance via the forum, I'll need your assistance to help me get to the bottom of which promotion you're requesting information about. Is there a link to terms and conditions in the email you received? Please reply with that information and I'll be happy to take a look at the details.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Chat - August 22, 2018 - Open

Sure - see if this works: 

 

<removed>

 

Member

Re: PayPal Community Chat - August 22, 2018 - Open

join the two lines of text together to get the link...

Moderator

Re: PayPal Community Chat - August 22, 2018 - Open


@saraax wrote:

Sure - see if this works: 

 

<removed>

 


Hi @saraax,

 

Thanks! I was able to make that work. I removed the link to protect your email address since it's referenced there.

 

Use of the card to make a purchase is the requirement of the promotion. The payment of eBay fees is not likely to be classified as a purchase.

 

The offer period information that would apply is the information in the link you gave me, if there is differing information in the email.

 

I hope this helps!

 

Olivia

 

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Contributor

Re: PayPal Community Chat - August 22, 2018 - Open

A buyer filed a claim against me for item not received. PayPal ruled in his favor. I provided PayPal with pictures of the pickup receipt and a tracking number. I explained to PayPal that since the buyer paid for and arranged shipping it was the buyer's responsibility to have provided proper shipping insurance. I could not ask UPS to do anything because I did not pay or arrange the shipping. The tracking number showed it was picked up from my location. Again the buyer paid for and arranged shipping I have no control over this shipment because I did not pay for shipping. Yesterday I found out that UPS issued a check to the buyer for the lost shipment. Now the buyer has $410 from me and a check for some amount from UPS. Please call UPS and verify that I speak the truth and please, please explain to me how this buyer was able to receive a refund from me and a check from UPS.  It defies all logic.

 

UPS tracking Number 1Z8Y6F922642821486

PayPal Case number: PP-007-180-388-184

 

Thanks,

Ken <removed>

Moderator

Re: PayPal Community Chat - August 22, 2018 - Open


@emgo wrote:

A buyer filed a claim against me for item not received. PayPal ruled in his favor. I provided PayPal with pictures of the pickup receipt and a tracking number. I explained to PayPal that since the buyer paid for and arranged shipping it was the buyer's responsibility to have provided proper shipping insurance. I could not ask UPS to do anything because I did not pay or arrange the shipping. The tracking number showed it was picked up from my location. Again the buyer paid for and arranged shipping I have no control over this shipment because I did not pay for shipping. Yesterday I found out that UPS issued a check to the buyer for the lost shipment. Now the buyer has $410 from me and a check for some amount from UPS. Please call UPS and verify that I speak the truth and please, please explain to me how this buyer was able to receive a refund from me and a check from UPS.  It defies all logic.

 

UPS tracking Number 1Z8Y6F922642821486

PayPal Case number: PP-007-180-388-184

 

Thanks,

Ken <removed>


Hi @emgo,

 

That's definitely a difficult situation, I'm sorry to hear about the trouble you've experienced. What decision UPS makes regarding a refund would be outside our hands, but I would advise appealing the decision on your case and providing the new information for review by us. You can appeal a case using the information listed here. Good luck with the appeal, and I hope everything is resolved amicably! 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.