PayPal Community Chat - August 22, 2018 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, August 22nd, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.  

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

- Ashley M

[PayPal_AshleyM]

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@mmhhav wrote:

Hi

My account got limited (again! for the second time), and I've submitted all my documents. I want to ask

(i) How long will it take for someone to review and de-limit my account

(ii) After verification once,why do you guys need to verify again? After this time, can I be asked to re verify everything again after 6 months or so (nothing has changed. my address,phone, ssn, etc etc is all the same! except i've grown older by 6 months!

Regards

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Hi @mmhhav,

Limitations can be frustrating, I apologize for the inconvenience you've experienced. 😞 Without knowing exactly why the account was limited, or what we're requesting and needing to verify, I'm afraid I can't give much direction here. I would advise contacting us, or reaching out to us on Facebook or Twitter so that we can look more closely into the issue. Hopefully it's resolved soon!

- Ashley M

[mmhhav]

I've tried the contact us option as well as the twitter option. No reply yet 😞

[PayPal_AshleyM]

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@mmhhav wrote:

I've tried the contact us option as well as the twitter option. No reply yet 😞

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Hey @mmhhav,

Oh no! The wait can sometimes be a little long to get through. We work through our contacts in the order they're received to keep a fair response time for everyone. I appreciate your patience in the meantime!

- Ashley M

[saraax]

Hi!

Question about the $10 bonus for spending $100.... what types of purchases qualify? I paid my ebay fees, but it wasn't a retail purchase, so does it qualify?

Also my email stated one qualifying period but when I click for more info I see another. How can I get clarification on the period for my account?

Thanks!

[PayPal_Olivia]

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@saraax wrote:

Hi!

Question about the $10 bonus for spending $100.... what types of purchases qualify? I paid my ebay fees, but it wasn't a retail purchase, so does it qualify?

Also my email stated one qualifying period but when I click for more info I see another. How can I get clarification on the period for my account?

Thanks!

---

Hi @saraax,

Thank you for joining the chat! Promotional offers do vary, and since we can't do account-specific assistance via the forum, I'll need your assistance to help me get to the bottom of which promotion you're requesting information about. Is there a link to terms and conditions in the email you received? Please reply with that information and I'll be happy to take a look at the details.

Olivia

[saraax]

Sure - see if this works: 

<removed>

[saraax]

join the two lines of text together to get the link...

[PayPal_Olivia]

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@saraax wrote:

Sure - see if this works: 

<removed>

---

Hi @saraax,

Thanks! I was able to make that work. I removed the link to protect your email address since it's referenced there.

Use of the card to make a purchase is the requirement of the promotion. The payment of eBay fees is not likely to be classified as a purchase.

The offer period information that would apply is the information in the link you gave me, if there is differing information in the email.

I hope this helps!

Olivia

[emgo]

A buyer filed a claim against me for item not received. PayPal ruled in his favor. I provided PayPal with pictures of the pickup receipt and a tracking number. I explained to PayPal that since the buyer paid for and arranged shipping it was the buyer's responsibility to have provided proper shipping insurance. I could not ask UPS to do anything because I did not pay or arrange the shipping. The tracking number showed it was picked up from my location. Again the buyer paid for and arranged shipping I have no control over this shipment because I did not pay for shipping. Yesterday I found out that UPS issued a check to the buyer for the lost shipment. Now the buyer has $410 from me and a check for some amount from UPS. Please call UPS and verify that I speak the truth and please, please explain to me how this buyer was able to receive a refund from me and a check from UPS.  It defies all logic.

UPS tracking Number 1Z8Y6F922642821486

PayPal Case number: PP-007-180-388-184

Thanks,

Ken <removed>

[PayPal_AshleyM]

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@emgo wrote:

A buyer filed a claim against me for item not received. PayPal ruled in his favor. I provided PayPal with pictures of the pickup receipt and a tracking number. I explained to PayPal that since the buyer paid for and arranged shipping it was the buyer's responsibility to have provided proper shipping insurance. I could not ask UPS to do anything because I did not pay or arrange the shipping. The tracking number showed it was picked up from my location. Again the buyer paid for and arranged shipping I have no control over this shipment because I did not pay for shipping. Yesterday I found out that UPS issued a check to the buyer for the lost shipment. Now the buyer has $410 from me and a check for some amount from UPS. Please call UPS and verify that I speak the truth and please, please explain to me how this buyer was able to receive a refund from me and a check from UPS.  It defies all logic.

UPS tracking Number 1Z8Y6F922642821486

PayPal Case number: PP-007-180-388-184

Thanks,

Ken <removed>

---

Hi @emgo,

That's definitely a difficult situation, I'm sorry to hear about the trouble you've experienced. What decision UPS makes regarding a refund would be outside our hands, but I would advise appealing the decision on your case and providing the new information for review by us. You can appeal a case using the information listed here. Good luck with the appeal, and I hope everything is resolved amicably! 

- Ashley M