PayPal Community Chat - August 1, 2018 - Closed

PayPal_AshleyM
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Chat on Wednesday, August 1st, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

- Ashley M


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15 REPLIES 15

PayPal_AshleyM
Moderator
Moderator

Hi everybody!

 

Today's Community Chat is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This chat is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

- Ashley M


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CoolGamesNet
Member
Member

Ashley,
I am PayPal here with access limited even though I submitted requested info.
How long will I wait ?

 

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PayPal_AshleyM
Moderator
Moderator

@CoolGamesNet wrote:

Ashley,
I am PayPal here with access limited even though I submitted requested info.
How long will I wait ?

 


Hey @CoolGamesNet,

 

I'm sorry to hear that your account has been limited. 😞 When information is provided for a limitation, it goes into our queue. We review those cases in the order they're received to keep a fair response time for everyone. Without knowing the details of the case (which should not be provided publicly for your security), I would be unable to give any specific time frame. We'll email you as soon as we finish reviewing the case. I hope your limitation is resolved soon!

 

- Ashley M


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CoolGamesNet
Member
Member

Ashley,
Thank you.
I hope I get email on topic as I replied with contact email and got generic "Negative Balance Queries VV44REXUS" instead of any useful information.

Also, Robot verification is very difficult to get by every reply.

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PayPal_AshleyM
Moderator
Moderator

@CoolGamesNet wrote:

Ashley,
Thank you.
I hope I get email on topic as I replied with contact email and got generic "Negative Balance Queries VV44REXUS" instead of any useful information.

Also, Robot verification is very difficult to get by every reply.


Hey @CoolGamesNet,

 

Not receiving a response can definitely be frustrating! I would advise waiting to hear back from us via email regarding the status of the limitation, and we'll let you know if it's been restored or if we need any additional information. 

 

- Ashley M


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CoolGamesNet
Member
Member

The waiting has been occurring and it may be I was asked for info but not giving it.
For example, If I received a request for income verification that would not appear adequate if there were some

criteria to be met then I would be waiting instead of discussing the dilemma.
Are you able to initiate direct email interaction with me and a Pay Pal team member able to remedy actual limitation ?
I see it can't be done by phone.

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PayPal_AshleyM
Moderator
Moderator

@CoolGamesNet wrote:

The waiting has been occurring and it may be I was asked for info but not giving it.
For example, If I received a request for income verification that would not appear adequate if there were some

criteria to be met then I would be waiting instead of discussing the dilemma.
Are you able to initiate direct email interaction with me and a Pay Pal team member able to remedy actual limitation ?
I see it can't be done by phone.


Hi @CoolGamesNet,

 

Regrettably, I would not be able to correspond with you via email directly. If you provided something and it wasn't what we needed, we would email you to request the information again. If you have questions, please reach out to our Facebook or Twitter team for more account specific information.

 

- Ashley M


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CoolGamesNet
Member
Member

Ashley,
Feedback for the record...
Twitter Private Message faster reply than Facebook (placed in queue)
Thanks Again !
Smiley Very Happy

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CoolGamesNet
Member
Member

Ashley,
More to report for others to appreciate...

4:52 PM ET or 1:52 PM PT

Twitter PRIVATE MESSAGE

I understand your concern regarding the limited access on your PayPal account.
 I will escalate your concern to an account specialist who will review your account and assist you at the earliest in DM. I appreciate your patience. ^RGP

Even more KUDOS and praise for now...

(Still hate the "I'm not a robot" every time !

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