PayPal Community Chat 2/7 - Closed

[PayPal_Ashley]

Hey everybody!

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, February 7th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Chat works:

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. 🙂 

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

-Ashley

[PayPal_Olivia]

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wrote:
Do you count the weekends say if the item sold on Saturday should the funds be there Tuesday ?

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Hi @Jaym0711,

Great question! For delivery/funds availability, weekends do count, but the date of availability is calculated based on when the item is delivered, not when the item sold.

Olivia

[Jaym0711]

The item delivered Saturday afternoon and now it’s Wednesday. That should be 5 days. I’ve tried emailing at least 5 times. I’ve tried contacting on Twitter. Facebook. Everything and I haven’t got a response from any yet. Do you know why ?

[PayPal_Olivia]

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wrote:
The item delivered Saturday afternoon and now it’s Wednesday. That should be 5 days. I’ve tried emailing at least 5 times. I’ve tried contacting on Twitter. Facebook. Everything and I haven’t got a response from any yet. Do you know why ?

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Hi @Jaym0711,

That would definitely be delayed past the time it should release, then. I'm sorry to hear about that. The customer support teams do have individual queues of messages to go through to ensure response to everyone who reaches out, so they will be getting to your message as soon as possible. I'm sorry for the delay.

Olivia

[PayPal_Ashley]

Thank you to everyone for participating in this week's chat session!  

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back next week on Wednesday, February 14th at 1pm PT. We'd love to meet you!

See you then!

-Ashley