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PayPal Community Chat 2/7 - Closed

Moderator

Re: PayPal Community Chat 2/7 - Open


wrote:

Hello,

So i returned item to the seller that i bought and was unhappy with it, cause seller sent bad quality item and etc... Anyway, i returned it and it shows on track website that it's received, but i have this text on my case (claim) "We'll contact you with any developments or if we require additional information from you by Feb 3, 2018." i mean february passed long time ago, whats now, i'm confused?


Hi @Osor113!

 

Thanks for joining our Community chat! I understand waiting for updates on claims can be frustrating and I'm sorry about the delay. 

 

I understand that you've returned an item to your seller and you have tracking. When you check the online tracking information, does it show the item as "Delivered?" If so, can you see what date it was delivered?

 

-Ashley


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Contributor

Re: PayPal Community Chat 2/7 - Open

Well, it says that it's delivered, I don't know. Maybe some days later it will solve, i just don't like that it says by [the date which is expired long time ago], we will see Smiley Happy , but today it says that it's delivered (kinda like delivered, track17 greened it as finished)

Moderator

Re: PayPal Community Chat 2/7 - Open


wrote:

Well, it says that it's delivered, I don't know. Maybe some days later it will solve, i just don't like that it says by [the date which is expired long time ago], we will see Smiley Happy , but today it says that it's delivered (kinda like delivered, track17 greened it as finished)


Thanks, @Osor113! I appreciate the follow up! If the tracking shows as delivered as of today, then it's likely the cause of the delay and why you haven't received an update yet. 

 

Now that the item is showing as delivered, it shouldn't be too much longer before the case is reviewed again. We appreciate your patience as well as your feedback on our claims process. I'm truly sorry for any alarm caused by this.

 

I'd recommend continuing to keep an eye on your email inbox or your Resolution Center for new details over the next few days. Smiley Happy

 

-Ashley


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Re: PayPal Community Chat 2/7 - Open

My accout was limited yesterday for no apparent reason, i was asked to send over an ID to restore full access, i sent it over and it’s still saying reviewing, is it anyway to speed up this process
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Moderator

Re: PayPal Community Chat 2/7 - Open


wrote:
My accout was limited yesterday for no apparent reason, i was asked to send over an ID to restore full access, i sent it over and it’s still saying reviewing, is it anyway to speed up this process

Hi @MsMcCormick7,

 

I'm sorry to hear about the restriction, they can definitely be an inconvenience. When the requested information is provided, we begin reviewing as soon as we can. We work through the cases in the order they're received, so it may take some time to be reviewed. You can always contact us to see if we can take a look at the information you provided and possibly move the case along. I hope the restriction is resolved for you soon!

 

- Ashley M


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New Community Member

Re: PayPal Community Chat 2/7 - Open

I sold an item a week ago and it was delivered 4 days ago. I uploaded tracking number and everything. It said my money would be available on the 5th but it’s still pending. Why?
Contributor

Re: PayPal Community Chat 2/7 - Open

I sent in documents for a limitation review around 8 business days ago (2 weeks) but i still havent gotten any response on whether they completed the review or not

 

what to do?

Moderator

Re: PayPal Community Chat 2/7 - Open


wrote:

I sent in documents for a limitation review around 8 business days ago (2 weeks) but i still havent gotten any response on whether they completed the review or not

 

what to do?


Hi @lookingforhelp1,

 

I apologize that you haven't received a response from us yet regarding the restriction. If you haven't received any update, it typically means we haven't had the ability to resolve the restriction yet. Whether we remove the limitation, ask for additional information, or deny the case, we will always send an email with an update. For a quicker update, I would advise contacting us so that we can look into the case directly. Otherwise, you can wait for the email update. Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Moderator

Re: PayPal Community Chat 2/7 - Open


wrote:
I sold an item a week ago and it was delivered 4 days ago. I uploaded tracking number and everything. It said my money would be available on the 5th but it’s still pending. Why?

Hi @Jaym0711,

 

Welcome to the chat! I'm sorry to hear that the funds from your transaction are still pending. The estimated date of availability is based on when the delivery is predicted. The actual date of release is based on the date that the package shows as delivered, plus three days. If the item was delivered 4 days ago, it could be that the three full days actually elapse today. If the funds do not release today, please contact customer support to look into why the funds haven't released. You can reach customer support by Facebook, Twitter, or phone or email.

 

Olivia

 

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New Community Member

Re: PayPal Community Chat 2/7 - Open

Do you count the weekends say if the item sold on Saturday should the funds be there Tuesday ?