PayPal Community Chat 2/21 - Closed
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Hey everybody!
Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, February 21st, from 1-2 pm PT (4-5 pm ET).
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Chat works:
The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe.
During the chat, PayPal Moderators will answer general PayPal questions in real-time.
At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post. See you then!
-Ashley
If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!
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@ahernandez15 wrote:
Would I be able to just change the name on my account?
Hi @ahernandez15,
That's a great question. Typically, a name change from one name to another is not possible, because it cannot usually be discerned whether it is a fictitious name or an actual person's name, and we do not allow a transfer of account ownership from one person to another. The only reasons a name change is supposed to be completed is for legal name changes or misspellings. You can always give it a shot by following these steps.
Olivia
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@ahernandez15 wrote:
I just want the fastest way to get my money back.
Hi @ahernandez15,
The best way would be to authorize the refund and arrange repayment through other means. A name change that is not for the reasons I stated previously is not very likely to be approved, and then you would be back to square one.
Olivia
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@ahernandez15 wrote:
Okay but I've been using the message feature on my account and no one has gotten back to me in several days.
Hi @ahernandez15,
I'm sorry to hear that. The emails are queued to be answered in the order received. You can also reach out by Facebook, Twitter, or by phone (Help & Contact at the bottom of any page, Contact customer service, Call us) once you've emailed authorization, and a representative can look for that written authorization and expedite the process.
Olivia
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@ahernandez15 wrote:
Great! I just sent a message! Can someone reply? Thank you! 🙂
Hi @ahernandez15,
I'm sorry, but we're unable to provide account-specific assistance via the forums. Please contact customer support via the options I provided above.
I hope this is resolved swiftly!
Olivia
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How do I open a second PayPal dispute (for non delivery) after the first (unauthorized use of account) was denied?
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@galtroark wrote:
How do I open a second PayPal dispute (for non delivery) after the first (unauthorized use of account) was denied?
Hello @galtroark,
Great question! When a dispute is opened as unauthorized, you will not be able to open a second dispute in the Resolution Center. However, customer service may be able to open it on your behalf. You can reach customer service by clicking Help & Contact and sending an email with the payment details and the reason for the second dispute.
Lisa
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