PayPal Community Chat 2/14 - Closed

PayPal_Ashley
Moderator
Moderator

Hey everybody!

 

Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, February 14th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Chat works:

 

The chat opens at 1 pm PT. Once the chat is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the chat, you must be a PayPal Community member. If you'd like email updates on the chat, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the chat, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the chat will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the chat by clicking "Me too" at the bottom of this post.  See you then!

 

-Ashley


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13 REPLIES 13

PayPal_AshleyM
Moderator
Moderator

@MP_admin wrote:

I want our list of customers, which looks like it should be available through More>Customers.  However, one gets first only 20 customers (starting with Z last name), and one can add 20 more 6 times, giving max 140.  How can one get the full list since 2013 as promised: "All Customers(Customers with transactions from Jan 1, 2013 to Feb 14, 2018)"


 

Hi @MP_admin,

 

You can download your history using the steps listed here. In cases where you need to go back further than 3 years, you need to contact us so that we can get the full list and send it your way. Once you receive that downloadable history, you'll be able to sort it with multiple different categories to find all the details you're looking for. Hopefully this helps!

 

- Ashley M

 


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MP_admin
Contributor
Contributor

I clicked on the contact us link, but there is no obvious category of  question for ordering all transactions earlier than 3 years ago.  "Payments" as the issue leads to no relevant subtopics. Can I make the request directly through you now?

 

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PayPal_AshleyM
Moderator
Moderator

@MP_admin wrote:

I clicked on the contact us link, but there is no obvious category of  question for ordering all transactions earlier than 3 years ago.  "Payments" as the issue leads to no relevant subtopics. Can I make the request directly through you now?

 


Hey @MP_admin,

 

Regrettably, we aren't able to take any account specific action through the Community. The options would either be to give us a call, or to contact us on Facebook or Twitter. We should be able to get you taken care of through one of those options. 🙂

 

- Ashley M


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PayPal_Ashley
Moderator
Moderator

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, February 21st at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!
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