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Chat with our moderator team Wednesdays between 1-2pm PT (4-5pm ET) and Fridays between 4-5pm GMT. Learn more in Community Events
Join the PayPal Community Forums moderation team in our weekly Community Chat on Wednesday, February 1st, from 4 to 5 PM CST (2-3 PM PST).
Our moderator staff will be here to answer your questions regarding PayPal - or just to get to know you. This thread will remain locked until the chat is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
See you then!
This week's Community Chat is now open and unlocked!
Our moderator staff will be available for the next hour to answer your questions about PayPal, get to know you, or just have idle conversation. We do ask that posts follow the PayPal Community Help Forum Policy and the Forum Guidelines.
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This chat is a regular feature every Wednesday from 4-5 PM CST, so if you missed us this week, please feel free to stop by in the future! We want to get to know you!
Today, let's talk about the new forum improvements. Feel free to post any feedback about the changes.
I'm super excited about the new changes. We're already seeing a lot of great productive discussion! Folks are coming in just to answer other people's questions, and that's exactly what helps the Community thrive. I encourage anyone asking a question to also look around and see if they can answer someone else's question.
Hi Olivia, I actually opened up a case over a week ago regarding an unautorized transcation from Santrex Internet Services, I still havent heard from you guys? Can you take a look into that for me? I contacted support they said I do not need to worry about anything if its an authorzied transaction. But I havent heard from anyone or received any email?
Welcome to the forums, and to our Community Chat!
Unauthorized transaction reviews take approximately 10 calendar days. What was the date that you submitted the claim? What is the current state of the claim in the Resolution Center? If it was less than 10 days ago, it's almost surely right on track.
Please let me know if it's greater than 10 days old. I can give you information about contacting Customer Solutions to investigate.
I hope this helps!
I'm biased but I love all the changes.
I am really excited about the new forum improvements. The board I am most excited about is the Introduce Yourself board to learn more about everyone. I am also excited to hear Tips from Members, it is always fun to learn new things!
This will be be a fun adventure!
P.S. Feel free to post all topics not related to PayPal in the Off Topic board! There are already some fun topics started!
Thank you to everyone for participating in this week's chat session!
The weekly chat session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.
If you missed chatting with us today, please come back next Wednesday, February 8th, at 4PM Central time. We'd love to meet you!
See you then!