pendding

jeykey
New Community Member

Hello

I am new seller on ebay and I have received two payment 14 days ago

I'v provided tracking number for my buyers and got positive feddback

but I still can't withdraw my money  it is pendding. I  sent email to paypal

5 days ago but I have not got any respond

what can I do now?

Regards

Login to Me Too
2 REPLIES 2

slmbjmrm
Contributor
Contributor

unless youve recived feedback from the buyer it will still be pending for 21days as you are a new user

Login to Me Too

minty1
Advisor
Advisor

Hi

Here is some info I saw from an advisor:

HERES SOME INFO FOR YOU:


Why your payments are held.


• You have been selling on eBay for less than 90 days
• You have an eBay feedback score fewer than 100 as a seller and have not yet established a record of good performance
• You have received fewer than 20 Detatiled Seller Ratings on eBay in the last 12 months or your eBay seller performance is below standard
• You have a high rate of customer disputes or a low eBay feedback percentage
• You have been a PayPal member for less than 6 months and have limited selling activity
• You have a sudden change in selling activities (e.g. suddenly selling expensive items, selling large numbers of items, etc.)
• You happen to be selling in a high risk category such as tickets, travel, gift vouchers, computers, electronics, mobile phones, etc.
Depending on the circumstances, paypal may set aside payments for a single transaction or for all payments to sellers who meet the criteria above.


How can I get the payments released before 21 days.


1. If your buyer leaves feedback (pos) then funds are normally released within 48 hours of that feedback being left.
2. If you decide to send an item trackable then you can add the tracking number to the details of the paypal transaction and funds are then released when the item shows as delivered + 3 days.


What if I have met the criteria for release either earlier or at 21 days and the funds are still held.


Then you can email or phone paypal via contact us bottom of paypal pages with the transaction numbers of the items and ask them to "hurry up" and release your dosh

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.