Hi there Laudiw,
From what you can see on your PayPal account, you can see that the funds have 'Completed' to your credit/debit card. This means that the funds have left the PayPal system so we can not determine if there is a delay on your banks side with them processing the payment. All we can tell you is that it has completed from our system.
We can however initiate a trace on the transaction if you wish. We need to wait for 30 calender days to pass from when the payment left our system and we can initiate a trace on it for you.
You would also need to provide us with a copy of your card statement showing that the funds have not been credited back to your card. When we can see that the funds have not been credited, we can then initiate a trace on the payment and liaise with your bank in order to credit the amount back to you.
You can fax the information to us on 08707 303 190. Please include a fax cover sheet including your name, email address, contact telephone number and a description advising that your refund has not yet completed. When this has been received, we can then look in to it further for you.
When you receive an email saying that your fax has been received, you should give us a quick call just to make sure that it has been passed on to the relevant people so that they can investigate the issue.
David.
