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Primary bank account not available on wallet

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tmultisilta
New Community Member
Posted on

Hello.

 

I have tried to get an answet through the Message center but I have not got the right answer.

 

The problem is simple:

I have added three bank accounts to my paypal. Only two of those are available on my Wallet-page.

The one not showing up there is my primary bank account that I have used with paypal for nine years.

 

So what is the reason why this primary bank account is not available on my wallet?

 

Staff in message center have told me that everything is okay with that confirmed bank account. But they do not understand that I can not see this bank account on my wallet.

 

Hope someone here can help me.

 

BR

Teemu

1 REPLY 1

Primary bank account not available on wallet

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PayPal_Sophie
Moderator

Hi tmultisilta,

 

Thanks for posting on the Community Forum and sorry to hear about this.

 

In a case like this, I would recommend attempting to re-add your bank account to see if this helps. If you continue to experience issues, please contact Customer Support again so we can look into this issue for you further. Alternatively, you can also contact us through Twitter at @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK/.

 

Looking forward to hearing from you

Sophie

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