Pending Withdraw

ldewis
Contributor
Contributor

Why is the withdraw still pending? How much longer am I expected to wait? Screen Shot 2017-12-07 at 11.06.49.png

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3 REPLIES 3

Kristy_lee
New Community Member
Im still waiting too. I did mine on the 4th of december around 10:15am and its still pending! 😑
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PayPal_Donna
Moderator
Moderator

Hi there,

 

Withdrawals can take anything from 2 – 72 hours to complete through our system. Generally they'll complete within 2 hours however we will occasionally hold a withdrawal for further review. To provide one of the safest online payment services our internal security system reviews every transaction before it's released.

This type of review can happen for various reasons. For example, you may have received a higher-than-usual amount of money into your account, you may be logging in from an unsecure network or you may have made changes to your account recently.

Once our review has finished your withdrawal will show as ‘completed’ and will be processed to your bank account if the review didn't turn up any issues.

 

-Donna

 

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ldewis

 

2-72 hours in the UK.

 

If its over that there may be a problem so give customer services a call.


Advice is voluntary.
Kudos / Solution appreciated.
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