PayPal - shocking service! Angry customer!!

Sk27
Contributor
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I have pending funds on my PayPal account. The estimated date for them to be released was 25th June but all I got yesterday was a try again message. The estimated date has now changed to two weeks time! The buyer is happy, gave me great feedback. However PayPal don't take this into account apparently when holding on to your money. So does that mean it doesn't matter if I had got terrible feedback? What about protecting the seller? Surely if someone wasn't happy with a product they would say straight away not wait days to complain? To me that would be suspicious. PayPal's excuse that they hold on to your money to protect the buyer is rubbish. Are they holding on to the money so they can gain interest on it? I'm writing this while waiting in the complaints call queue (45 mins and counting!!!) is this a ploy to get you to hang up so they don't have to release your money or are they that terrible that they can't deal with the sheer amount of complaints about their shockingly bad service?!
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kernowlass
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@Sk27

 

Can i suggest you ask ebay customer services? Only as ebay and paypal are now separate companies they can normally authorise release of the funds earlier, worth a shot at least?

 

If you're contacting from the UK, you can get in touch with eBay at 0845 355 3229. Alternatively, you can get in touch with them through social media, either via Twitter (https://twitter.com/AskeBay) or Facebook (https://www.facebook.com/eBay.co.uk).


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kernowlass
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@Sk27

 

Ask them when you get through?


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Sk27
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Just spoke to someone - he said he didn't know why that was the release date, so he put me on hold to see if he could get it released but he said the system wouldn't let him do it. Then he said it was something to do with the shipping date but I shipped it straight away and put a tracking number in - the buyer even commented on eBay about the fast postage and packing! I'm so upset - I needed that money so to be suddenly told it will take another two weeks is a feeling horrible feeling. 😞
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sk27

 

Can i suggest you ask ebay customer services? Only as ebay and paypal are now separate companies they can normally authorise release of the funds earlier, worth a shot at least?

 

If you're contacting from the UK, you can get in touch with eBay at 0845 355 3229. Alternatively, you can get in touch with them through social media, either via Twitter (https://twitter.com/AskeBay) or Facebook (https://www.facebook.com/eBay.co.uk).


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Sk27
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Thank you - that's great! Will give it a go!
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Sk27
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eBay customer services sorted it straight away! Money will be released in the next 24 hours 😁 thank you for your help!
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kernowlass
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@Sk27

 

Smiley Happy


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