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I sent a money request to a friend

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Tsine
Contributor
Posted on

I sent a money request to a friend so i can buy for her something online . I have send her a request but the wrong one as if it was an order to be paid . So now the money are stack for 7 or 21 days( i dont now)  until i can use them . 

 

Can i send the money back to her (all the amount without any loss of fees) so i can do the money request again (correct this time)?

 

Or the only option is to wait 7-21 days for the money to be available ?

1 REPLY 1

I sent a money request to a friend

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PayPal_Sophie
Moderator

Hi Tsine,

 

Thanks for posting on the Community Forum and sorry to hear about this.

 

It sounds like you've been affected by holds which happen for all new or inexperienced sellers. If this payment was not related to a purchase and was instead intended to be sent as a 'friends and family' or 'personal' payment, you can definitely refund it to your friend and ask them to re-send it to you using the correct payment method.

 

Here's how to refund a payment:

  1. Log in to your PayPal account.
  2. Click ‘History’ near the top of the page.
  3. Click ‘Details’ next to the payment you want to refund.
  4. Click ‘Issue a refund.’
  5. For ‘Refund amount,’ enter the amount to you want to refund, then click ‘Continue.’
  6. Review the information, then click ‘Issue Refund.’ 

I hope this helps

Sophie

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