I need help. Withdrew from paypal to gcash never received

mikesnowleopard
Contributor
Contributor

I never received money that I withdrew from my paypal to my gcash account. Gcash advised that they do not have a record of the transaction, and such transaction may have been declined by Paypal. I don't know what to do. I can't contact paypal since I don't have a u.s. phone number. paypal takes too long to respond. 

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11 REPLIES 11

PayPal_Siobhan2
Moderator
Moderator

Hi cacalleja,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

The GCash Hotline is 2882, you can also review there website for assistance - https://www.gcash.com/faqs.

 

- Siobhan

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KimBlue
Contributor
Contributor
I have the same issue, for 4 days now ,my money from Paypal to gcash is still missing. Tried calling both parties , as per Gcash they will need to investigate the issue. As per paypal, I cannot file a dispute since it will not fall under sellers protection. Im not sure if I they're making our life easier or making it worst. So dissapointed and until now my hard earn money is floating somewhere.
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