Begin a limitation review, cant access my account

bcham
Contributor
Contributor

hi.

i have been with paypal over 8 years with same bank card and visa card.and never had any infractions ,  i have just had £85 refunded to me from a seller,which i can not send as a gift or spend,all i get is this message .  Begin a limitation review.your account is now limited, we need proof of id,

i have send my pasport as requested but it is out of date, sent my driving licence which is expired as i am not working and dont have a car and can not afford to renew it, sent bank statements, esa letters, but still not good enougth, how can i get my £85 back

 

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1 REPLY 1

PayPal_Donna
Moderator
Moderator

Hi bcham.

 

PayPal will accept a birth certificate as proof of ID as long as it is accompanied by a government issued document such as a utility bill, credit card or bank account statement. The name and address on these documents need to match the name and address registered to your PayPal account.

 

-Donna

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