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Adding money to balance through direct debit doesn't work

New Community Member

Adding money to balance through direct debit doesn't work

I've tried to add some money to my balance through direct debit as I've done hundreds of times already. But in the past couple of days it doesn't seem to work anymore. I've tried both the app and the website but nothing..
6 REPLIES
New Community Member

Re: Adding money to balance through direct debit doesn't work

I've been debiting funds from my bank account to the Paypal account for a few years now and then suddenly since Friday 30th June 2017, "Add Funds by Electronic Funds Transfer" ends in me getting..."Sorry, we're unable to process your request..."

 

I've phoned up customer service three times today (and also checked my bank) and they all tell me that there's nothing wrong with my account.

But that hasn't cured the problem I'm still having. Nobody has suggested or done anything! I was even told to try through another browser...erm, that didn't work either!

 

Now what do I do?

 

Moderator

Re: Adding money to balance through direct debit doesn't work

Hi all,

 

Welcome to the PayPal community.

 

If you are still having problems with the direct debit process can you try removing the bank acocunt and adding it again. When you do this you will need to complete the confirmation process again.

 

-David R

New Community Member

Re: Adding money to balance through direct debit doesn't work

Hey,

 

Exactly the same issue here, no indication as to what's wrong with it, just the unhelpful message.

New Community Member

Re: Adding money to balance through direct debit doesn't work

I'm having the same issue, I've tried several times this month with a few different bank accounts and just get the error message "Sorry, we're unable to process your request", very frustrating!

New Community Member

Re: Adding money to balance through direct debit doesn't work

Same problem experienced on my account throughout July.

Highlighted
New Community Member

Re: Adding money to balance through direct debit doesn't work

I am having the same problem not able to add money using Direct Debit from my banks why???? please help customer service is useless!!!!