my bank account has disappeared

bluemarlin1
New Community Member

I loged into my account to find that my bank account had disappeared. would be grateful for any help.

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PayPal_david
Moderator
Moderator

Hi there Bluemarlin1.

 

Welcome to the Community!

 

I'm sorry to hear of the difficulties you haven experiencing with your bank account linked to PayPal.

 

If your bank account is no longer showing on PayPal, this may happen if there has been a failed payment from your bank. If this happened recently, you should have received emails advising that a payment had been refused.

 

Can you check your emails to see if you were advised this recently via email? If this has happened, you would need to reach out to our customer service team so that we can help you with getting your bank account information reset. This can be done by clicking the 'Help & Contact' icon at the bottom of any PayPal webpage. From here, you can then click the 'Call Us' or 'Email Us' option. 

 

I hope this helps.

 

David.

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