Document upload for name change not working

[alice13]

I need to change my name as I used my business name instead of my legal name and I now can't connect my card. Every time I go to upload my ID though the button resets as if I haven't added anything. Can anyone tell me why this is happening?

Thank you 

[PayPal_DavidR]

Hi there,

Welcome to the PayPal Community.

I recommend using a different web browser when completing the name change process.

-David R