Closed account but STILL cant register my creditcard on my new account.

billc05
New Community Member

why wont it let me register my creditcard it says "already registered to another account" but thats untrue as i closed that account and it still wont let me register my card on my new account.

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1 REPLY 1

PayPal_lucy
Moderator
Moderator

Hey there billc05,

 

If you did not remove your card when closing your old account the card would still be registered to it.

 

The best option is to contact PayPal customer support by phone. They can locate the account that the card is on and if it is your old account the card can possibly be removed.

 

Please not that you have to confirm ownership of the card by providing a copy of a card statement. However, this will be advised at the time of the phone call what is needed.

 

Here is the phone number if you need it: 08707 307 191

 

I hope this helps. Let us know how you get on.

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