Appalling help and contact details

[alanperrow]

Wasted over an hour so far, with what must be the worst contact service in the world. Paypal is rich - why can't you afford a switchboard with real people instead of an age to get through, and then the line dropped?

[kernowlass]

@alanperrow

Why not ask them when you get through?

[alanperrow]

I never got through. The first attempt - around 15 minutes, resulted in a dropped line from their end. The second attempt resulted in a transfer followed by being told that I was in a queue, and it would be 35-50 minutes to ring me back. I entered my telephone number for a call back, to be told that they did not recognise the number. Getting to speak to a person is extremely difficult, one must suppose that it's deliberate in that however rich Paypal is they will not spend money on staff - or it's accidental, and they are incompetent. Except for taking money, of course.

[kernowlass]

@alanperrow

Could be because its a Sunday so not as many staff.

OR have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[alanperrow]

It's a Sunday?
Where in the world is that, 'cos it's Saturday here?
🙂

[kernowlass]

@alanperrow

Errrr, change that to weekend then 

Must have had way too much at the pub last night, forgotten the days of the week.