Adding Debit Card to new account

Colder
New Community Member

 

I had an existing Paypal account.

But I wanted to change my Primary email address - it wouldn't let me edit or delete it.

So I created a new Paypal account.

 

I tried to add my Debit Card (its a new card - not used on previous Paypal account but its the same bank).

My new Paypal account will not accept it.

 

So to be sure I log back into my old Paypal account, remove any card/bank details.

But still the new Paypal account will not accept it.

 

I'm guess its probably locked out now, what is the usual procedure here?

I'm stuck Cat Sad

 

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1 REPLY 1

PayPal_Jessica
Moderator
Moderator

Hi Colder,

Thanks for posting in the forum and apologies for the late response.  Sorry to hear about this issue.  The best option would be to  reach out to us via Facebook https://www.facebook.com/PayPalUK or Twitter: @AskPayPal. You can also select the Contact link in your PayPal account. This way we will be able to help you to follow up on this. 

Thanks,

Jessica

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