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ATM Link Card

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Jeanette_Gallo
Contributor
Posted on

Hi, I applied for a prepaid card (Mastercard) in a bank, so I can use it here in Paypal. As I enter the card details, the system says that tha card is not accepted. What seems to be the problem? My card is already activated by the bank. 

1 REPLY 1

ATM Link Card

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PayPal_Sophie
Moderator

Hi Jeanette_Gallo,

 

Thanks for posting on the Community Forum and sorry to hear about this.

 

When a card is not accepted onto our system, this would generally be due to a decline or denial on the card issuer's side. We would usually recommend contacting your card issuer directly to ensure that the card is enabled for use on the PayPal system. Once you have done this, please try adding your card again.

 

If you continue to experience issues with this, please contact Customer Support directly so we can look into this for you more closely.

 

Hope this helps

Sophie

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