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ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

SOLVED
Member

ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

I get the following error when switching from sanbox to live. sanbox works fine. Please someone help me with this problem:

 

"acct1.UserName" => "USERNAME",
"acct1.Password" => "PASSWORD",
"acct1.Signature" => "SIGNATURE",
"acct1.AppId" => "APPID"


PAYPAL RESPONSE

PayPal\Types\AP\PayResponse Object
(
[responseEnvelope] => PayPal\Types\Common\ResponseEnvelope Object
(
[timestamp] => 2017-01-09T08:08:42.097-08:00
[ack] => Failure
[correlationId] => a5b01cbf11ce
[build] => 27237463
)

[payKey] =>
[paymentExecStatus] =>
[payErrorList] =>
[paymentInfoList] =>
[sender] =>
[defaultFundingPlan] =>
[warningDataList] =>
[error] => Array
(
[0] => PayPal\Types\Common\ErrorData Object
(
[errorId] => 520002
[domain] => PLATFORM
[subdomain] => Application
[severity] => Error
[category] => Application
[message] => Internal Error
[exceptionId] =>
[parameter] =>
)

)

)

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

The developers think that this is being caused by a bad API signature so we want to double check with you. Can you try regenerating new API credentials within your PayPal account and copy and paste them into your code?

 

Quick guide HERE

 

Also can you tell me if you are seeing this error for all API calls or just intermittently?

8 REPLIES
Volunteer Advisor

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

Have you ensured that your app for Adaptive Payments is approved for live transactions?

Member

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

Yes, it is already approved.

Moderator

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

the error on the PayPal side for this correlation ID looks to be related to authentication alright..... the API credentials more specifically. Can you double check that they are correct in the code.

Member

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

We had double checked the API Credentials and are ok. The Sanbox works fine, but we still getting error message after making it LIVE. We still looking for what is causing this problem and need your help please. Thank you everyone who is helping to solve this problem.

Moderator

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

Thanks for confirming, on an account level everything looks good as well. 

 

I've logged an issue with our development team to investigate further into this. I'll keep you posted. 

Member

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

Thanks a lot for your help and support. We are also double checking everything, but still getting same error message. Thanks again and have a great day!

Moderator

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

The developers think that this is being caused by a bad API signature so we want to double check with you. Can you try regenerating new API credentials within your PayPal account and copy and paste them into your code?

 

Quick guide HERE

 

Also can you tell me if you are seeing this error for all API calls or just intermittently?

Member

Re: ADAPTIVE PAYMENT LIVE CREDENTIALS ERROR

We fixed the problem. Thanks a lot for your support!