So today I added Green Dot MoneyPak to my account for $420.00, it displays the paypal logo right on the MoneyPak card, and says "Add money to a paypal account. Shop anywhere PayPal is accepted, including eBay. No credit card or bank account required!"
I successfully transfered the money to my paypal account, but when I went to pay for the item I specifically bought these cards and set up a paypal account to purchase, it says the payment could not be completed, and I have reached my $0.00 spending limit.
After calling customer service and speaking to numerous supervisors and reps (4 calls that were over an hr each), I am told that this is paypals #1 priority issue at the moment and it has been happening to all people trying to use moneypak for days. Yet, somehow, when its supposedly their first priority issue, when you speak to the next support rep they forward you too, they don't even know theres an issue with greendot! A supervisor said he would send an email to the vendor explaining the issue the second we hung up, what a load of crap!!! Never sent a thing. He also told me and I quote "We have no idea how long the issue could take to work out, it could be a few days, weeks, etc." and "I might as well pay the fee and request a check for my money back", because they don't know when/if the system will work again. Well, I already spent $5 on each moneypak card, so $10 plus the fee paypal charges to send a check. So if I'm hearing this right, I'm supposed to just take a loss on the $10 card fees plus the paypal check fee, and wait a week or two for the check to come, to get my own money back, that I was promised I could use instantly...? This is insanity.
So since he never recieved an email the vendor called paypal to confirm there was an issue with the spending limit / green dot money pak right now, and the paypal reps told him "There's no problem, and the error is all on the buyers end, or they are trying to scam you." Very professional, paypal. Blame your tech issues on the buyer who PAID $10 for the cards to use this horrible service.
The vendor called me back angirly thinking I lied, so we decided to three way call paypal, where the rep told us both that PayPal was currently having a technical issue with MoneyPak and properly increasing the spending limits. Then she told us she had spoken with a technical supervisor and they had lifted the limits from the account, we said hold on, we'll try it again. Still the limits weren't lifted and she said the technical system problem must be interfering with the manually corrected spending limit, and I should keep trying every so often. Great job paypal, you've managed to **bleep** the user yet again. I'll update this after we see how many "days, or weeks" paypal takes to fix this issue. While my money just sits in a useless account that I can do nothing with. Some of us paypal members aren't rich, and can't afford to wait weeks for what might be a high fraction of their montly income.
PayPal shouldn't be using a system they are unable to "override" or "control" by an actual human person. It's almost funny how much this makes me think of the South Park episode with the WalMart, where not even the owners are able to control it. (look it up) It would be funny, if it wasn't my money paypal was playing games with.
So before you think it will be really easy to buy a greendot card, give them all your personal info like (ssn, etc.) and use it on paypal, I would try to think of alternative methods, unless you like paying card fees to loan paypal money way with no hopes of getting it back for weeks.
