How to upload document without a dispute

Bogdan
Contributor
Contributor

Hello,

 

I made a withdrawal which I didn't received (it has been a month by now), I started a trace but all I get is stupid automatic and repetitive emails in which every representative is telling me to start a trace.

 

So...today I called Papyal asking for details about the trace and after 20 minutes the rep. told me that I must upload a bank statement on my account, even though I sent one by fax. At first I said ok but after I ended the call I realized that I can't upload a document if I don't have a dispute or a resolution(don't know if it's the correct term).

 

So...did the Paypal employee **bleep**ed me or I can upload the document?

 

Regards,

Bogdan

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1 REPLY 1

nlp
New Community Member

Hi!  Can you share that first fax # you used?  Thanks!

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