is this a scam?

suzs
Contributor
Contributor
Security notice

 

We are writing to inform you about recent initiative taken by PayPal to secure our network against online fraud by authenticating our clients randomly on the basis of the threat level of their account.
Your account has been filtered by our system for authentication. Please view the possible events listed below for this cause
Possible events occurred
  1. Log in attempts from an unusual or unrecognized device or location.
     
  2. Requesting any operation using unusual pattern.
  3. Too many incorrect log in attempts.
 

For security, all your account services are disabled until response has been received from you.

Please click "Authenticate now" button below to confirm your possesion.




Thank you,
PayPal
 
Post edited to comply with forum guidelines.
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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi suzs,

 

Welcome to the community forum and thanks for posting.

 

I can confirm that this is not a genuine contact from PayPal. If we need to confirm information with you we will ask you to visit the resolution centre of your account and sort the issue there.
 

You’ll know that an email is not from PayPal when:

  • The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member'. We always address you by your first name and last name or the business name on your PayPal account.
  • The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driving licence. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
  • The email includes an attachment or a software update to install on your computer.

If you think you’ve received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

If you have replied to a fake email with financial or personal information, or you entered personal information on a fake website:

  • Change your PayPal password and security questions immediately.
  • Contact your bank or the company that issued the credit card or debit card on your PayPal account and tell them about the situation.
  • Review your PayPal transaction history to make sure there are no unauthorised transactions for your account.

To learn more about fake emails or websites and online safety, log in to your account and click ‘Security Centre’.

 

I hope this helps.

Rachael

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