impossible logon. it may have been a while since i updated my security info :(

monkeyinabush
New Community Member

real fun today, made an ebay purchase as normal, fine, get an email saying account may be limited logon to make this ok...
now some background, im currently in new zealand but all registered from england (im on a long holiday)..
cannot log on as i need to verify my account, cannot verify as my phone number is my old english one, so no texts etc.
how about use the app and they can veryify me that way, ok, reinstall the app on my phone and no verification code...
ok ill just email paypal and theyll sort it out... cannot email them as cannot login, my means of contacting them remains to be phone them, but im not in england. so errrrr
any ideas anyone?
also i dont seem to be able to change my address or phone number on the app to anything other than an english one.

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minty1
Advisor
Advisor

Hi monkeyinabush

 

It might be because ppal doesnt recognise the device u are using as u are abroad and u havent used ppal in a while?

 

U could try these options

 www.facebook.com/PayPalUK  or   @AskPaypal for Twitter
 
 
Or Log in to ppal , click "help" at the bottom of your ppal page and on the right hand side click "message centre"  
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